City: COVID-19 positive residents encouraged to use new online self reporting form

On Sunday, officials with the City of El Paso announced a new method that residents can report their COVID-19 positive test results in order to assist contact tracers and begin the task of monitoring and supporting confirmed positive individuals.

“With the surge of COVID-19 positive cases we need the public to assist us by reporting their positive results if they have not heard from DPH within 24 hours of receiving their positive test result directly from their testing laboratory,” said Public Health Director Angela Mora.

“As thousands of results arrive at DPH, contact tracers are assigned to cases as quickly as possible. However, some individuals may not be contacted as quickly, as their laboratory results have not been received by the DPH. We appreciate the community’s assistance in this extremely difficult time.”

An Electronic Self-Reporting Form is now available on under the testing tab in addition to the current self-reporting COVID-19 Positive Assistance Line (Co-PAL) at (915) 212-6520.

These two self-reporting options are available for individuals who test positive for COVID-19 and have received their positive results from their laboratory but have not been contacted by the Department of Public Health (DPH) within 24 hours of receipt of their results from their lab. By self-reporting and providing confirmation of their positive test results DPH will be able to assign a contact tracer to assist them.

The Electronic Self-Reporting Form only requires basic information such as name, address and date of birth. Electronic Self-Reporting Forms will be received and managed by Public Health staff on the same day of submission.

Individuals self-reporting by phone or online will need to provide a copy of their positive test results so they may be assigned a contact tracer.

For more information on self-reporting or any other questions, please contact the 21-COVID Hotline at (915) 212-6843.

For more COVID-19 information to include testing, data and prevention, visit