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City: Crews Working Extended Hours to Repair Potholes Caused by Summer Rains

The City of El Paso Streets and Maintenance Department has far exceeded the number of potholes repaired this year compared to all of fiscal year 2017.

As of last week, crews had repaired 44,030 potholes, which is 16,559 more repairs than the 27,371 fixed in all of the previous fiscal year. The higher volume of repairs is the result of the recent summer rains and other weather events.

Crews have been working six days week this summer to eradicate potholes that developed from rainstorms.

The City is filling more potholes than ever before thanks to a new process that streamlined operations by embracing Lean Six Sigma (LSS) principles. Prior to implementing LSS principles pothole repair crews conducted repairs based on public service requests.

Today, crews are assigned to smaller geographic areas and repairs are scheduled based on a geographic focus. These changes have reduced the time workers spend driving to their next repair and has improved time management, efficiency, and increased the number of potholes repaired.

On average, service requests are closed out within a couple weeks.

To report a pothole, click HERE.

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