City Manager to lead Performance Excellence Workshop at National Conference

The National League of Cities (NLC) has selected El Paso City Manager Tommy Gonzalez as a presenter at this week’s national conference, the 2015 Congress of Cities and Exposition in Nashville, Tennessee. Conference organizers expect more than 2,000 municipal leaders in attendance at the event, which runs fromNovember 4 through 7.

On Wednesday, November 4, Gonzalez will lead an intensive, three-hour workshop on performance excellence strategies for attendees as part of NLC University, a collaborative educational and professional development initiative that helps municipal leaders – both elected and appointed – build the skills they need to better govern, serve, and advocate for their communities.

NLC University courses provide real-world solutions – and innovative new approaches – to the challenges that city leaders face.

Gonzalez’s presentation will highlight the seven Malcolm Baldrige National Quality Award criteria or areas of focus that can serve as a foundation for improvements in any municipality, organization or company.

He will also showcase some of the City of El Paso’s Lean Six Sigma process improvements that have led to enhanced service, improved morale and increased savings, including reversing a $7.5 million deficit, adding $2.5 million to the city’s fund balance as a result of cost-cutting measures, and substantially improving processes related to permitting, building inspections, and irrigation and asphalt repairs, to name a few.

“Presenting at a conference of this caliber provides a tremendous opportunity to showcase the City of El Paso and educate other cities, states and private-sector companies about the incredible leadership, vision and assets we have here in our community,” said Gonzalez.

NLC is dedicated to helping city leaders build better communities through advocacy, networking, and professional development. Working in partnership with the 49 state municipal leagues, NLC serves as a resource to and an ambassador for the more than 19,000 cities, villages and towns it represents.

For more information about NLC or NLC University, please visit

Author: City of El Paso