The City of El Paso was recognized as a 2018 Best of Texas Awards Winner by the Center for Digital Government at the annual Texas Digital Government Summit.
“Ask Laura,” the City of El Paso’s virtual information officer, was recognized as the Best Application Serving the Public. The Center for Digital Government identified the customizable look and voice and the software providing analytics and reporting as reasons for the recognition.
“The City of El Paso was honored for implementing ‘Ask Laura,’ a chatbot avatar with audible and on-screen messaging,” said Department of Information Technology Services (DoITS) Director Enrique Martinez. “Four departments are currently using ‘Ask Laura’, and we have plans to expand this customer service avatar to other departments to deliver outstanding customer service to the citizens.”
“Ask Laura” is currently available on the Purchasing and Strategic Sourcing, Tax Office, Planning and Inspections, and Airport websites.
The Best of Texas Awards program recognizes public-sector professionals and local government organizations for their dedication and contributions to advancing information technology in Texas.
Winners are selected based on a number of criteria, including collaboration among agencies, innovative use of technology, economic benefits and improving public services and business processes.
Visit govtech.com for more information.