The City of El Paso Purchasing and Strategic Sourcing Department is excited to announce the launch of Virtual Information Officer “Ask Laura,” an interactive online avatar.
“Ask Laura” will assist businesses and the public in navigating the Purchasing and Strategic Sourcing Department’s website and provide an instant response to many questions with instructional videos or provided links for additional information.
The avatar was first revealed at the City of El Paso’s 6th Annual Cooperative Purchasing Expo and received rave reviews because of the customer service and efficiency the interactive avatar provides.
“Ask Laura” provides users with a unique customer service experience by providing immediate information on topics that include, How to Register as a Vendor With the City of El Paso; The Hire El Paso First – Bid Preference Program; Where to find open Bids; and other Frequently Asked Questions (FAQ) on how to do business with the City of El Paso.
City officials say “Ask Laura” will significantly reduce the amount of time the Purchasing and Strategic Sourcing Department utilizes in responding to frequently asked questions, thus allowing staff to be reassigned to other strategic initiatives.
“Ask Laura” will debut today at www.elpasotexas.gov/purchasing