El Paso International Airport (EPIA), for the second year in a row, has tied for second place as the Best Airport in North America in airport service quality.
“We are ecstatic to be recognized for the hard work and dedication of our exceptional staff, tenants and partners, for the second time in a row!” said Monica Lombraña, Managing Director of Aviation and International Bridges, “To land among the top airports in the United States and Canada in terms of outstanding customer service and passenger satisfaction is a great accomplishment.”
The airport’s 2017 recognition is part of the Airport Service Quality (ASQ) Awards presented by the Airports Council International (ACI).
ASQ is the only worldwide program to survey passengers at the airport on their day of travel. The program measures passengers’ views of 34 key performance indicators. Approximately 74 percent of the world’s top 100 busiest airports are part of the ASQ network, which delivers 600,000 individual surveys per year in 42 languages in 84 countries. The program served 343 airports in 2017.
This is EPIA’s second award since commencing participation in the Airport Service Quality survey program in 2015; El Paso International Airport tied with Toronto and Ottawa Airports for second place. A total of 47 Airports in North America participated in the 2017 ACI ASQ program.
EPIA provided service to over 2.9 million passengers in 2017, a 4.3 percent increase over the previous year. Since 2016, EPIA has added nine new non-stop flights.
The Airport continues investing in its facilities to maintain a pleasant travelling experience for its passengers. Recently implemented improvements include nursing rooms, a pet relief area, the ELP junior Pilot’s lounge play area, and the interactive ELP Virtuwall.
Programmed and ongoing improvements include the reconstruction of Runway 4-22, the Checked Baggage Inspection System, landscaping improvements, and a state of the art Passenger Notification System.
First place (tie): Indianapolis (IND); Jacksonville (JAX)
Second place (tie): El Paso (ELP); Ottawa (YOW); Toronto Billy Bishop (YTZ)
Third place (tie): Austin (AUS); Columbus (CMH); Dallas Love Field (DAL); Halifax (YHZ); Pittsburgh (PIT); San Antonio (SAT); San Jose (SJC); Tampa (TPA)