El Paso International Airport (ELP), in collaboration with the City’s Department of Information Technology Services (DoITS), launched a new website this week.
“El Paso International Airport is always looking for ways to improve our customer service – our new webpage offers customers an enhanced resource for information with our new mobile web site,” said Director of Aviation Monica Lombraña.
She added. “This all falls in line with the City’s strategic goal of promoting transparent and consistent communications among all member of the community; with the key focus on Customer Service.”
The new FLYELPASO.com offers a more user-friendly and visually appealing interface and is responsive to all mobile devises. The site’s homepage features ELP’s new logo and branding colors.
Key features include:
- New logo & branding
- Responsive web design – simple navigation menu, website adjusts to desktops, mobile devices and smartphones
- View menus of restaurants in both pre-and post-security checkpoints
El Paso International Airport (EPIA) also ranked #1 in 25 out of 37 categories, including Overall Satisfaction, in a passenger survey by the Airports Council International (ACI) Air Service Quality (ASQ).
Rankings are among participating Texas airports including Austin, Dallas Love Field, Dallas/Fort Worth, El Paso, and San Antonio.
Results from the ACI ASQ Survey also showed a significant increase in passenger satisfaction in four areas compared to EPIA’s last quarter results: Overall Satisfaction among Leisure travelers, Restaurant facilities, Shopping facilities, and Courtesy and helpfulness of airport staff. Surveys were collected over the first quarter of 2016, January through March, in the airport terminal.
“At El Paso International Airport, we pride ourselves in the quality of our services and the hard work of our friendly staff. The survey results for this quarter are reflective of our focus on and continuous efforts to provide the best possible customer service for the traveling public,” said Director of Aviation Monica Lombraña.
ACI ASQ is a world-wide airport benchmarking program that measures passenger satisfaction. For the last ten years, the program has been working to help airport’s better understand the quality of services they deliver and the needs of the passengers in which they serve by providing research tools and management information.
Learn more about the program at ACI ASQ’s website, http://www.aci.aero/Airport-Service-Quality/ASQ-Home.
ACI ASQ Benchmarking Survey-Texas Airport Rankings:
1st Quarter Calendar Year Survey Results | Summary January – March 2016
Ranked 1st in 25 categories:
Overall Satisfaction
Overall Satisfaction Business
Overall Satisfaction Leisure
Overall Satisfaction Other + Leisure
Ground transportation to/from airport
Value for Money of Parking Facilities
Availability of baggage carts/trolleys
Efficiency of check-in staff
Courtesy and helpfulness of check-in staff
Courtesy and helpfulness of security staff
Ease of finding your way through airport
Walking distance inside the terminal
Ease of making connections with other flights
Courtesy and helpfulness of airport staff
Value for Money of Restaurant/eating facilities
Value for Money of shopping facilities
Internet access/Wi-Fi
Availability of washrooms/toilets
Cleanliness of washrooms/toilets
Comfort of waiting/gate areas
Cleanliness of airport terminal
Ambience of the airport
Passport/ID inspection
Speed of baggage delivery
Customs inspection
