EP Airport Launches ‘Aira Remote Assistant’ for Blind, Visually Impaired Travelers

On Thursday morning, officials with El Paso International Airport (ELP) announced the launch of Aira Access, a service that gives passengers who are blind or visually impaired instant access to the eyes of a trained professional while traveling through the terminal.

“We are always looking for ways to better serve our passengers, and Aira Access is a great tool for improving the airport experience for those travelers who are blind or visually impaired. We are excited to bring this service on board to continue improving the customer experience at ELP,” said Monica Lombraña, A.A.E., Managing Director of Aviation and International Bridges.

El Paso is the first airport in the region to introduce free Aira service to passengers who can benefit from visual assistance during their travels.

Passengers use a smartphone app to connect with an agent, who uses the video stream from the phone’s camera, GPS, and other web data, to provide visual descriptions on-demand.

Travelers use Aira to check flight status, find gates and luggage, use self-service kiosks, navigate through TSA checkpoints, and locate restaurants and services independently.

El Paso joins more than 30 airports across the nation who have deployed Aira Access for travelers.

How does Aira work? It’s simple.

1. Download the “Aira” app for free and sign up
2. Connect with a certified Aira agent
3. Receive real-time assistance
Or call 1-800-835-1934 for more information.

Aira Access is also available in sports venues, public buildings, and leading retailers like Wegman’s Grocery Stores, Walgreens Pharmacies, AT&T retail stores.