BANGKOK, THAILAND – MARCH 30,2020: Female holding Iphone xr with icons of social media on the screen at the coffee shop.
El Paso Electric (EPE) customers can now access their EPE account and much more with the new El Paso Electric mobile app, launched Monday.
“The El Paso Electric mobile app is leveraging the power of technology to make it easier for our mobile enabled customers to access their account and enhance their customer experience,” shares EPE Vice President Cheryl Mele.
“Today, mobile apps are inherent to any business. Customers want multiple channels to interact with EPE and our new app closes the gap on one service our customers wanted. We are proud to unveil this intuitive app that can provide customers insight to their energy usage and guide them to implement changes that help them to manage their energy usage.”
The El Paso Electric app comes equipped with all the familiar, useful features found on the EPE Manage My Account online portal at epelectric.com. This means customers can access their account on the mobile app with the same login and password used to access their EPE account online or customers can sign up on the app too.
Utility officials add that, with this new app, customers can easily see their bill, make a payment and enroll in paperless billing to help save a tree and some time. In addition, customers can access Smart Energy Tools like ways to save, usage comparison to other similar customers, utilize smart energy tips and so much more.
Built around an intuitive smartphone interface, EPE customers can utilize the neighbor comparison tool that compares their energy usage to similar households, an interactive tool that helps customers visualize their energy use trends and costs, and customers can even check out smart energy tips that are customized around their household usage.
“Our team has been hard at work understanding the needs of our customers, designing tools around those needs, and building them in a way that can evolve over time so they are customized to the unique needs of each customer and our changing technology landscape,” adds Mele.
EPE customers can download the app from either Apple Store or Google Play by simply searching El Paso Electric.
For more information on EPE’s mobile app and other customer benefits, visit www.epelectric.com/customer-benefits.