El Paso Electric generic - EPE - Photo Courtesy of El Paso Electric
Photo courtesy EP Electric El Paso Electric generic - EPE

El Paso Electric Reopens Customer Care Payment Centers, Provides additional in person assistance resources

After 15 months of being closed due to the pandemic, El Paso Electric (EPE) officials announced Wednesday the reopening of all Customer Care Payment Centers throughout its service territory, allowing for in-person assistance including bill payment options.

“We are excited to reopen our Customer Care Payment Centers because we know how important it is to our customers to have all options available while providing them with a valuable service of connecting customers to the assistance services that may be needed,” shares EPE President and CEO Kelly A. Tomblin.

“Customers should not wait to ask for assistance as funds are extremely limited. It is extremely important to call us today.”

EPE Customer Care Payment Centers will also be hosting ‘navigators,’ team members who will be present the first week of each month to help customers apply for financial assistance.

Customers will have the option to work with a navigator to connect with additional financial assistance at locations noted below beginning today.

All EPE Customer Care Payment Centers include:


Downtown El Paso – Assistance Navigator available first week of the month

Stanton Tower

100 North Stanton Street

El Paso, Texas 79901

Fabens – Assistance Navigator coming soon

200 East Main Street

Fabens, Texas 79838

*Includes drive-through option


Downtown Las Cruces – Assistance Navigator available

201 North Water Street

Las Cruces, New Mexico 88001

*Include drive-through option


400 Anthony Drive

Anthony, New Mexico 88021

*Includes drive-through option

EPE will also have navigators operate out of the Hatch, New Mexico office in the near future.

To contact EPE, customers can visit epelectric.com and chat with a Customer Care Team Member, call 1-800-592-1634 or email EPE at CustomerCare@epelectric.com.