• November 30, 2021
 El Paso First Health Plans Launches FIRSTCALL Medical Advice Information Line

El Paso First Health Plans Launches FIRSTCALL Medical Advice Information Line

El Paso First Health Plans announced the launch of FIRSTCALL, a new 24-hour medical advice information line, which was designed to help answer questions from its Members all day, every day of the year.

FIRSTCALL Medical Advice Infoline is offered at no cost to STAR, CHIP, and CHIP Perinatal Members of El Paso First and their caregivers.  The program begins on March 1, 2017.

Bilingual medical professionals will be available to answer Members’ calls.  A nurse or pharmacist will triage the Member’s health concern and offer appropriate advice for the medical condition or situation.  T

hey may recommend a Member stay home, see their doctor, go to an after-hours/night clinic or emergency room, and in some cases the Member will be told to call 911.  Non-member callers will be also be helped and redirected.

“We want to keep our Members healthy and offering the information they need when they need it is our goal with FIRSTCALL,” said Frank Dominguez, President and CEO of El Paso First Health Plans. “Sometimes that happens when a primary care physician office is closed, in the middle of the night, or while a Member is traveling on vacation.  Whether it’s treating minor cold symptoms or assessing an emergency situation, the value of this service is knowledge and peace of mind for our Members.”

El Paso First Health Plans, Inc. is a local, non-profit organization.  It is a Texas-licensed health maintenance organization (HMO) established by the El Paso County Hospital District to enter into contract with the Health and Human Services Commission (HHSC) for the purpose of improving access to medical care for STAR, CHIP and CHIP Perinatal recipients in El Paso and Hudspeth Counties.

For more information about FIRSTCALL Medical Advice Infoline or Member and Provider Services at El Paso First Health Plans call 915-532-3778 or visit the website.

Plan-Specific Phone Numbers Are:

STAR Members:  1-844-549-2826

CHIP and CHIP Perinate Members: 1-844-549-2827

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