The Center for Digital Government (CDG) announced the winners of the 2016 Digital Cities Survey, and El Paso ranked in the top ten for cities with populations over 500,000.
The annual survey recognizes cities using technology to improve citizen services, enhancing transparency, and encouraging citizen engagement.
According to CDG, El Paso has made mobility a priority. Cellphones, tablets, and Wi-Fi hot spot equipment allows staff to do more remote work from the field, adding to quicker response times and greater efficiency. In addition, the City has added mobile apps to pay for and add time to parking meters and to allow the public to report park and facility maintenance needs.
“El Paso has a mobile-strong strategy and has worked on new content management to ensure that the City websites are available for citizens and staff,” said Enrique Martinez, Director of the Department of Information Technology Services (DoITS).
The DoITS staff has worked with Council and City leadership to meet the City’s strategic plan goals through training and outreach, as well as setting up an IT skills training portal.