During the last few weeks, El Paso Water has discovered multiple instances of meter tampering and illegal water connections.
Using water without an active water service is against the law and may be grounds for disconnection and penalty.
“EPWater would like to emphasize that in accordance with the city emergency order issued on March 13, 2020 and to protect the health and safety of the community, it has suspended disconnections due to non-payment,” water company officials shared via a news release.
“Unlawful activity, however, continues to be grounds for disconnection,” officials added.
Officials urge customers with inactive accounts, or those that have been shutoff prior to this order, to contact Customer Service at 915-594-5500 or (firstname.lastname@example.org)to make arrangements to have service restored; however, such arrangements may require a good faith deposit.
All customers will continue to be responsible for the full bill amount accrued.
“We will work with customers on payment plans or other arrangements,” officials said. “EPWater is committed to ensuring customers have access to clean, reliable water during this unprecedented time.”