Thanks to an approval by the Public Utilities Commission of Texas (PUCT), El Paso Electric (EPE) customers who reside in Texas will see a credit on their electric bills during the peak usage season of the summer.
EPE’s filing to issue a temporary fuel refund was officially approved on June 29th by the Public Utilities Commission of Texas (PUCT) and officials announced the decision on Thursday morning.
“The timing of this credit is important as our region continues working together to mitigate and reduce exposure to this virus,” shares EPE interim CEO Adrian J. Rodriguez. “We encourage customers to contact our Customer Care Team if you find yourself in a situation where you need assistance with your utility bill. We are here to help and connect you to important resources like payment assistance programs available to our customers. We understand the uniqueness of this situation and our commitment to providing you with great customer service and meeting your energy needs safely has not wavered.”
According to EPE officials, the approval means that the average residential customer may see a monthly credit of about $5.94 in July and about $6.58 in August for a total savings of about $12.52 over the two-month period.
Large customers will receive a one-time credit in July 2020.
For information regarding payment assistance, payment plan options and other important information during this time, customers can visit EPE’s Powering Thru Together website; customers can also contact EPE’s Customer Care Team by email at CustomerCare@epelectric.com or by phone at (915) 543-5970 or (575) 526-5555.