Officials with Socorro Independent School District announced that the district has developed a new Parent Education Support and Communication Call Center to provide timely responses and reliable customer service for SISD parents during this unprecedented school year.
“Working together, and with this outstanding new parent call center, we will help our students continue to succeed academically, emotionally, and socially,” said Marivel Macias, Assistant Superintendent of Administrative Services. “We are eager to strengthen our partnerships with parents as we launch this helpful resource to assist our families during this unique school year.”
The call center, which will be launched on the first day of school on August 17, will enable the district to expediently assist parents who have questions or concerns.
Parents can call for follow-up, guidance, support, help, assurance, service and answers on any number of topics, including attendance, bilingual education, calendars, meal service, counseling, curriculum, social and emotional support, military-connected student needs, safety, schedules, special needs, technology, textbooks, transfers, and tutoring.
“Team SISD encourages collaborative relationships between parents and teachers to help students thrive in school,” district officials added. “When families and school/district staff work together to support learning at home and in school, it positively impacts student performance.”
In addition to answering questions and addressing concerns, the parent call center will support family/school partnerships by offering weekly opportunities to meet other parents, form friendly child-centered relationships, keeping parents actively involved in the district, and offering a forum to share education thoughts, concerns, and ideas.
Until volunteers can return safely to serve in our schools, the call center will become the hub for communication and promotion of parent involvement and education.
SISD officials added that they will offer virtual workshops in partnership with campuses for volunteers and connect parents with community or district resources.