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Thursday , October 18 2018
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Tag Archives: city manager

City Manager Appoints Deputy City Manager

El Paso City Manager Tommy Gonzalez named Dionne Mack as Deputy City Manager of Public Safety and Support Services for the City of El Paso.

“Ms. Mack has a proven history of providing exemplary leadership with the City of El Paso. Her strong organizational management and service innovation skills make her a vital asset to the Senior Executive Team, the organization and our City as a whole,” said El Paso City Manager Tommy Gonzalez.

Mack is currently the interim Deputy City Manager of Public Safety and Support Services, and oversees the El Paso Fire and Police Departments, 911/311 Communications, Human Resources, Information Technology, the Office of Management and Budget and the Performance Office.

As interim Deputy City Manager, she provided the City Manager with a 100-day action plan that addressed several needs of the departments she oversees.

Mack first started with the City of El Paso in 2011 as the Public Library Director. Most recently, she served as Managing Director of Public Libraries and the Parks and Recreation Department. She also previously served as the Interim Managing Director of Quality of Life.

Mack holds a Bachelor of Science degree in history and African-American studies from the State University of New York College at Brockport and a Master’s in Africana Studies and a Master’s of Library Science from the University at Albany.

Mack will begin her new role with the City of El Paso effective Monday, July 17.

City set to save $570k after review of phone, internet services

The City of El Paso is set to save $570,000 from an employee-led Lean Six Sigma project related to processes for initiating and terminating phone and Internet services for city staff.

“The Lean Six Sigma process gave our team access to tools and resources which allowed us to bring about meaningful change,” said Roman Sanchez, Business Systems Analyst for the Department of Information Technology Services. “This was a unique opportunity to be placed in a leadership position and, ultimately, to streamline our operations and save money for the taxpayers.”

Sanchez led the team of employees whose original goal was to reduce costs by approximately $98,000 annually. In Fiscal Year 2015, the group’s findings and recommendations are set to save the city $114,000; In FY 2016, the first full-year under their process improvements, the city is expected to save $456,000.

“Lean Six Sigma is a strong management and leadership tool that empowers our employees to do amazing things for our city and our citizens,” said City Manager Tommy Gonzalez.

This represents a reversal of a trend dating back several years. The cost of telephone and internet services for the city has grown by a yearly average of $205,000 since 2012.

Sanchez presented his team’s findings to El Paso City Council today. The presentation included the following process improvements to standardize and streamline the process for initiating and terminating services for city employees:

  • Develop a single 11-step process to replace an ad-hoc process which included nearly 40 steps;
  • Establish an electronic reconciliation process to review, analyze, and validate vendor costs and credits;
  • Develop reporting mechanisms to assist departments in managing costs and utilization; and
  • Completing an inventory of existing services an immediately disconnect vacant lines.

This Lean Six Sigma Project is part of the City of El Paso’s commitment to leveraging and expanding the use of current and new technology to reduce inefficiencies and improve communications.

Author: City of El Paso

City Manager to lead Performance Excellence Workshop at National Conference

The National League of Cities (NLC) has selected El Paso City Manager Tommy Gonzalez as a presenter at this week’s national conference, the 2015 Congress of Cities and Exposition in Nashville, Tennessee. Conference organizers expect more than 2,000 municipal leaders in attendance at the event, which runs fromNovember 4 through 7.

On Wednesday, November 4, Gonzalez will lead an intensive, three-hour workshop on performance excellence strategies for attendees as part of NLC University, a collaborative educational and professional development initiative that helps municipal leaders – both elected and appointed – build the skills they need to better govern, serve, and advocate for their communities.

NLC University courses provide real-world solutions – and innovative new approaches – to the challenges that city leaders face.

Gonzalez’s presentation will highlight the seven Malcolm Baldrige National Quality Award criteria or areas of focus that can serve as a foundation for improvements in any municipality, organization or company.

He will also showcase some of the City of El Paso’s Lean Six Sigma process improvements that have led to enhanced service, improved morale and increased savings, including reversing a $7.5 million deficit, adding $2.5 million to the city’s fund balance as a result of cost-cutting measures, and substantially improving processes related to permitting, building inspections, and irrigation and asphalt repairs, to name a few.

“Presenting at a conference of this caliber provides a tremendous opportunity to showcase the City of El Paso and educate other cities, states and private-sector companies about the incredible leadership, vision and assets we have here in our community,” said Gonzalez.

NLC is dedicated to helping city leaders build better communities through advocacy, networking, and professional development. Working in partnership with the 49 state municipal leagues, NLC serves as a resource to and an ambassador for the more than 19,000 cities, villages and towns it represents.

For more information about NLC or NLC University, please visit

Author: City of El Paso