The City of El Paso was recognized this week with the 2018 Texas Award for Performance Excellence Achievement recognized by the Quality Texas Foundation.
“El Paso continues to shine in Texas, nationally and internationally as a leader among leaders,” said Mayor Dee Margo. “The recognition further reinforces our stature and strategic direction.”
This recognition is the second highest recognition level by the State of Texas for performance excellence across entities including for-profit, not-for-profit, educational institutions, health care facilities/hospitals, manufacturing, and small businesses.
“Top performing organizations drive the direction of their strategic vision, embrace continuous improvement, and focus on delivering results to the communities they serve,” said City Manager Tommy Gonzalez. “This recognition aligns with the City’s resolve to deliver outstanding services to our residents, businesses, and visitors.”
Team El Paso was recognized with the 2018 Achievement Award for its “well-deployed, effective, and systematic approaches to organizational management and for demonstrating improved performance in key areas of leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, and operations focus.”
The Criterias help guide organizations, no matter what sector or size, to achieve and sustain the highest national levels of customer satisfaction and engagement, product and service outcomes, process efficiency, workforce satisfaction and engagement, and social responsibility.
El Paso is the largest local government in Texas to undertake this comprehensive, international best practice criterias at an organizational scale.