The City of El Paso ranked in the Center for Digital Government’s (CDG) top ten Digital Cities Survey winners in cities with populations over 500,000 category.
According to CDG, the City achieved this ranking because of its variety of engagement and mobile-first strategies.
“El Paso has a mobile-strong strategy and has worked on new content management to ensure that the City websites are available for citizens and staff,” said Department of Information Technology Services (DoITS) Director Enrique Martinez.
The annual survey recognizes cities using technology to improve citizen services, enhance transparency, and encouraging citizen engagement.
The City was recognized for:
- Free Wi-Fi accessibility on buses, in public buildings, facilities, libraries, and some park and recreation locations
- Upgraded all City websites to a new content management system
- Online agenda management system, which streamlines creation of City Council agendas
- City TV, the award-winning municipal TV station, has livestream capabilities and programming available on YouTube
- Rebranding of the budget think tank as “Chime In,” allowing the public to make suggestions on how to save money or improve services
- “Ask Laura”, the artificial intelligence virtual information officer who answers website visitors’ purchasing questions
- Pay-by-cell app for remote payment of parking meters