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Home | Tag Archives: el paso international airport

Tag Archives: el paso international airport

Gallery+Story: El Paso International Airport unveils new mural

Wednesday morning, El Paso International Airport (EPIA) officials, local leaders and dignitaries unveiled the installation of a new mural created by artists Jeremiah Navarro and Dave Navarro.

Jeremiah and Dave were selected after their participation in the well known ‘El Paso Strong’ mural on Cotton Street.

“This mural will be a memorable sendoff to those traveling out of El Paso,” Director of Aviation Sam Rodriguez shared. “As passengers begin to fly again, we want to ensure their comfort which includes elevating their safety  as well as their spirit.”

Included in that project was the restoration of the wall and the removal of tile work that was beyond repair

“The prominent wall located east st of the terminal building is a great place to showcase local talent, as it is seen by all who drive by the airport’s front entrance,” EPIA officials added.

The new mural is a part of the recently completed Landscape and Lighting project constructed by El Paso firm Jordan Foster
Construction.

Our very own Andres ‘Ace’ Acosta was there and we bring you his view of the event via this gallery.

El Paso International Airport ready for return of passengers, visitors

On Monday, El Paso International Airport (EPIA) officials announced that the airport is ready for when the time is right and passengers begin to fly again.

“Passengers are going to see some changes to our terminal when they begin to fly again,” said Sam Rodriguez, PE, CM, CFM, CNU-A, Director of Aviation.

“Rest assured that our employees and our partners are operating with everyone’s safety as the number one priority. We do not take lightly our responsibility to our community to keep them safe and in doing so, we have installed a number of systems and technology to ensure that happens.”

According to officials, the staff at EPIA has been working diligently over the past few months, adjusting operations and incorporating new technology and systems to protect passengers, staff and industry partners from COVID-19.

Some of the key systems being implemented include:

Plastic Shields – Installed where the public most frequently comes face-to-face with employees including ticket counters, TSA security checkpoints, gate areas, offices and concession counters.

Employee Wellness – All employees are required to wear face coverings and undergo temperature checks before beginning work. FEEVR, a high-tech, rapid thermal screening system to detect individuals with an elevated temperature is currently in use at select employee locations and will be installed in most common office areas.

Reconfigured Seating – Seating will be reduced, blocked off or spaced apart throughout the terminal, with decals applied on seats to promote social distancing.

Queue Line Indicators – Decals will be on floors to guide passengers to follow the recommended 6-foot distancing.

Cleaning and Sanitation – EPIA cleaning crews are using cutting-edge disinfection solutions and products like Electrostatic Disinfectant Sprayers with an increased frequency on areas like hand rails, door handles and elevator buttons. In between through, frequent cleaning ‘Disinpro Robots’ will be dispatched in the terminal, utilizing proprietary light technology designed for maximum sterilization on surfaces.

Hygiene – Restrooms are constantly stocked with paper towels and hand soap, while additional hand sanitizer dispensers are deployed throughout the terminal. A text messaging notification system is available, with the number posted in the restrooms to let staff know if supplies are out.

Signage and Information – Digital signage, window clings and other notices are displayed in the terminal as well as broadcast through social media to remind the public to wear face coverings and follow health, hygiene and social distancing recommendations.

For more information, visit www.FlyElPaso.com. For more information about the City of El Paso’s response to COVID-19, click here.

El Paso International Airport to close Butterfield Trail Golf Club

El Paso International Airport (EPIA) will close Butterfield Trail Golf Club (BTGC) by May 31, 2020 in order to reduce expenses and focus on essential airport operations.

“It is with a heavy heart that the fiscally-responsible decision to permanently close the course was made.  I am extremely proud of Butterfield Trail Golf Club and the multiple awards it has earned,” said Monica Lombraña, A.A.E., Chief Operations and Transportation Officer.

“I want to thank all of the course’s patrons for their support over the years and KemperSports for maintaining the course to an award-winning level.”

EPIA, in response to the health and economic crisis, has made and continues to make major cuts to operating expenses.

The Airport has subsidized the course since 2008 through revenues generated through non-aviation development; closing BTGC will save the airport about $1 million per year.

Deposits on tournaments and special events will be refunded.

El Paso International Airport receives 2019 Airport Service Quality Award

El Paso International Airport (EPIA) has earned the 2019 Airport Service Quality (ASQ) Award for Best Airport by Size and Region.

The award, given to facilities with between 2 to 5 million passengers per year in North America, is the airport’s fourth award since commencing participation in the ASQ survey program in 2016.

“This award is extremely important to us, as it is direct feedback from our passengers,” said Monica Lombraña, A.A.E., Chief Operations and Transportation Officer. “I take great pride in the work that our staff, terminal partners and concessionaires do year-round to provide award-winning, exceptional customer service.”

The survey is the only global airport survey based on measuring passengers’ satisfaction at the airport on their day of travel. The program measures 34 key performance indicators including: Access, Check-in, Security, Wayfinding, Food & Beverage, Airport Facilities and Overall Satisfaction. ASQ delivers 640,000 individual surveys per year in 47 languages across 91 countries.

“The Airport is dedicated to meeting our City’s goal to cultivate an environment conducive to strong, sustainable economic development by working to grow the core business of air transportation and expanding Airport development,” airport officials added.

In 2019, the Airport surpassed 3.5 million passengers. Since 2015, three new airlines began service and airlines at EPIA have added new non-stop destinations such as Orlando, San Diego and Seattle.

In February, El Paso City Council approved $110 million over the next five years for additional improvements to ensure the facility is maintained to provide a pleasant travelling experience for passengers.

For more information, please visit FlyElPaso.com and aci.aero.

El Paso International Airport employees earn Aviation Professional Certification

Officials with the El Paso International Airport (EPIA) announce that member of their staff have completed the Airport Certified Employee (ACE) Program through the American Association of Airport Executives (AAAE).

“It is a city strategic goal to support its people and also a personal goal of mine to foster the growth and development of the people that work so diligently to make this airport an award-winning one,” said Monica Lombrana, A.A.E., Chief Operations and Transportation Officer.

“I am a proud example of an employee that utilized the City’s educational resources and it is important to me that I encourage my staff to do the same, not just for the betterment of the organization but also for their own personal professional achievement.”

The AAAE ACE Operations program is a Part 139-based curriculum designed to educate and challenge airport personnel with airfield operations responsibilities.

“The training consisted of four days of intense classwork consisting of modules of learning that covers everything from administration to the airfield, followed by a final exam,” airport officials shared.  “Airport employees who completed this course received an Aviation Professional Certification and Designation.”

The following Airport Employees completed this program:

  • Asa Aguilar
  • Alberto Bejarano
  • R. Shane Brooks
  • Ruben Felix
  • Andrew Gestrine
  • Jim Henry
  • Gaby Martinez
  • Timothy Mathieu
  • Willie Paris
  • Stephanie Urbina

Founded in 1928, AAAE is the world’s largest professional organization for airport executives, representing thousands of airport management personnel at public-use commercial and general aviation airports.

AAAE’s members represent nearly 875 airports and authorities, in addition to hundreds of companies and organizations that support airports.

For more information on AAAE, visit their website.

El Paso International Airport offers passengers improved amenities, dining options

Travelers at El Paso International Airport can expect new and improved dining and beverage options, as well as Automated Teller Machines (ATMs), just in time for the busy holiday travel season.

“Last year, more than 3.2 million passengers passed through our terminal. Today, as we enter our busiest travel season, it brings me pleasure to announce that our passengers, families, and friends will have additional first-class amenities to help make their journey an enjoyable one,” said Monica Lombrana, A.A.E., Director of Aviation. “These enhancements are an example of the exceptional services we strive to deliver in line with our City’s mission and strategic goals.”

The Starbucks located on the first floor of the terminal in the pre-security area is renovated and expanded. Making better use of the surrounding space, visitors can now enjoy more seating options.

In the Concourse B food court, Schlotzky’s has replaced Quiznos and will be offering select Cinnabon treats. The PGA Tour grill located by gate B-3 has updated its menu to feature delicious dining with a local flair. The new menu includes savory dishes such as Short Rib Nachos, Sweet Potato Bravas, and the El Paso Burger with guacamole, roasted green chiles, sweet pickled onion, lettuce, and chipotle aioli.

The Home Team Sports Grill in Concourse A also has a revised menu. New breakfast options now include Hot Egg, Avocado, and Bacon Sandwich and Cinnamon French Toast. For regular dining, new items include Pork Belly Sliders and a delicious Brisket Dip Sandwich.

New ATMs have been installed in three convenient locations:

  • Main lobby, pre-security: Near the transportation waiting area
  • Concourse A, post security: Near the Home Team Sports Grill and Wi-Fi lounge
  • Concourse B, post security: Near gate B-6

For more information, visit the El Paso International Airport website.

Airport celebrates completion of Landscaping, Lighting Improvement Project

On Monday, officials with the El Paso International Airport celebrated the completion of the Airport Terminal Landscape Architectural Lighting Project with a ribbon-cutting ceremony.

“Last year, over 3.2 million passengers passed through our terminal and this project will ensure that the first and last impression passengers have of our city is an exceptional one. With new walking paths, a plaza, a public art installation, fitness area, and inspirational decorative words, this project will elevate the airport experience,” said Monica Lombrana, A.A.E., Managing Director of Aviation and International Bridges for the City of El Paso.

The project’s footprint begins at the intersection of Montana and Airway and continues along and around Terminal Drive loop.

It includes the construction of new sidewalks, walkways, as well as a new plaza that will provide a pedestrian connection between the  terminal building and the surrounding hotels and restaurants.

The work also incorporates color changing, programmable LED lights into the landscaping and terminal building.

“El Paso Passage” a public art piece designed by Bill FitzGibbons, which consists of color changing lights, was installed beneath the Airway overpass as a part of this project in 2018.

The Department of Aviation managed and funded this $11 million investment through the airport’s enterprise fund.

No taxpayer dollars were utilized.

The project is part of the Airport’s Capital Improvement Plan (CIP) originally approved in 2016. The work aligns with the City’s strategic goal to promote the visual image of the city. It was designed by Meridian Greenworks, LLC, and constructed by Jordan Foster Construction, LLC.

 

El Paso Airport earns FAA Airport Safety Excellence Award

On Monday, officials announced that the El Paso International Airport (EPIA) received the 2018 Airport Safety Excellence Award from the Federal Aviation Administration (FAA) Southwest Region.

“I am extremely pleased with the efforts and accomplishments of our Airport Operations and Security Staff, who diligently maintain the safety and security of EPIA for the sake of all tenants, employees and, of course, the traveling public,” said Monica Lombraña, Managing Director of Aviation and International Bridges, “To have the FAA recognize us for these efforts speaks to the exceptional standard of excellence to which we hold ourselves on a daily basis.”

The FAA has recognized EPIA’s hard work, diligence and devoted efforts in maintaining and improving airport safety.

EPIA received no discrepancies for its Part 139 Recertification Inspections in 2018 and 2017. The airport was also recognized for its vehicle safety as well as superb Airport Rescue and Firefighting (ARFF) and Tenant Fueling Agent Inspection and Training programs.

City officials added, “Setting the standard for a safe and secure city is in line not only with the City of El Paso’s and EPIA’s Strategic Goals, but also with the core values of the FAA in advancing the safest, most efficient airport system.”

The FAA’s Southwest Region Airports Division includes airports in Arkansas, Louisiana, New Mexico, Oklahoma and Texas, overseeing airport development, certification and safety

El Paso International Airport Receives 2018 Airport Service Quality Award

Officials with the El Paso International Airport (EPIA) announced Wednesday that the airport was awarded 2018 Best Airport by Size and Category (2-5 million passengers in North America) by Airport Council International’s (ACI) Airport Service Quality (ASQ) Customer Experience Awards.

The survey is the only global airport survey based on measuring passengers’ satisfaction at the airport on their day of travel. The program measures key performance indicators including: Access, Check-in, Security, Wayfinding, Food & Beverage, Airport Facilities and Overall Satisfaction. Three quarters of the world’s top 100 busiest airports are part of the ASQ program.

“This award is the direct result of the hard work and dedication of all airport employees, to include the airport’s airlines, concessionaires, as well as City of El Paso staff,” said Monica Lombraña, A.A.E., Managing Director of Aviation and International Bridges. “I want to personally thank all employees and partners who have provided the outstanding services and support necessary to run a first-class operation.”

The Airport has experienced notable growth in recent years; in 2018, the Airport surpassed 3 million passengers, an 11% increase in total passenger traffic over 2017.

Since 2015, airlines at EPIA have made 19 announcements for new or expanded routes, and have added new non-stop destinations such as Orlando,  San Jose and Seattle.

Officials with the facility shared that the Airport has invested over $200 million in capital improvements in the past five years, resulting in upgraded facilities and added amenities to provide a pleasant travelling experience for its passengers.

“Improvements include a new rental car facility, the ELP Virtuwall, a consolidated checked baggage inspection system, the reconstruction of Runway 4-22 and the implementation of the Aira App, a service that provides visual assistance. Future projects include escalator replacements, the Terminal Landscape and Architectural Lighting Project, and a new, state-of-the-art passenger notification system,” officials added.

This is the Airport’s third award since commencing participation in the ASQ survey program; in 2016 and 2017, El Paso International tied for 2nd Place for Best Overall Customer Satisfaction for airports in North America.

 

For more information, please visit FlyElPaso.com and aci.aero.

EP Airport Launches ‘Aira Remote Assistant’ for Blind, Visually Impaired Travelers

On Thursday morning, officials with El Paso International Airport (ELP) announced the launch of Aira Access, a service that gives passengers who are blind or visually impaired instant access to the eyes of a trained professional while traveling through the terminal.

“We are always looking for ways to better serve our passengers, and Aira Access is a great tool for improving the airport experience for those travelers who are blind or visually impaired. We are excited to bring this service on board to continue improving the customer experience at ELP,” said Monica Lombraña, A.A.E., Managing Director of Aviation and International Bridges.

El Paso is the first airport in the region to introduce free Aira service to passengers who can benefit from visual assistance during their travels.

Passengers use a smartphone app to connect with an agent, who uses the video stream from the phone’s camera, GPS, and other web data, to provide visual descriptions on-demand.

Travelers use Aira to check flight status, find gates and luggage, use self-service kiosks, navigate through TSA checkpoints, and locate restaurants and services independently.

El Paso joins more than 30 airports across the nation who have deployed Aira Access for travelers.

How does Aira work? It’s simple.

1. Download the “Aira” app for free and sign up
2. Connect with a certified Aira agent
3. Receive real-time assistance
Or call 1-800-835-1934 for more information.

Aira Access is also available in sports venues, public buildings, and leading retailers like Wegman’s Grocery Stores, Walgreens Pharmacies, AT&T retail stores.

Southwest Expands Service at El Paso International; San Jose, San Diego Flights Begin in January

On Tuesday, El Paso International Airport (ELP) officials iannounced that Southwest Airlines will increase flights to San Jose and San Diego starting January 7, 2019.

“These incremental additions to El Paso International Airport’s flights are accomplishments towards the goal for growing the core business of air transportation,” said Monica Lombraña, City of El Paso’s Managing Director of Aviation and International Bridges.

“With each increase in frequency to our non-stop destinations, we have the opportunity to show our airline partners that enhancing our air service is a great opportunity and investment in our region.”

Service to Norman Y. Mineta San Jose International Airport had been scheduled to begin in April 2019, it will now begin in January 2019 with one flight on Sundays and increase to two flights on Sundays in April 2019.

Flights to San Diego International Airport will increase from one flight on Sunday to daily flights and two flights on Sundays in January 2019.

For more information, or to book flights now visit southwest.com or flyelpaso.com

Southwest Expands Service, Adds Non-Stop Flights to San Jose Starting in April

El Paso International Airport (ELP) is pleased to announce that Southwest Airlines will be expanding service to Norman Y. Mineta San Jose International Airport with weekly service, commencing April 14, 2019.

“Our non-stop route map is growing to 15 cities today, and I am grateful to our partners at Southwest Airlines who have shown such wonderful support by increasing our region’s connectivity,” said Monica Lombraña, City of El Paso’s Managing Director of Aviation and International Bridges. “Non-stops to silicon valley is great for access to Northern California.”

The new flight will depart El Paso on Sundays at 12:55 p.m., the returning non-stop flight arrives in El Paso on Sundays at 12:55 p.m. This flight will initially begin as seasonally offered during the summer, and if supported by the community could expand in the future.

This makes the 18th new non-stop flight announcement for El Paso International Airport since 2015, which now has non-stop flights available to 15 destinations nationwide.

Southwest had recently added daily non-stop flights to Denver, which begins next month.

For more information, or to book your flight now visit southwest.com or flyelpaso.com

Alaska Airlines to Begin Service from El Paso to San Diego, Seattle in 2019

On Thursday, the City of El Paso and Alaska Airlines announced new, daily non-stop flights from El Paso International Airport to Seattle and San Diego beginning February 19, 2019.

“Alaska Airlines is excited to add El Paso to our growing list of destinations, and connect it to two of our largest West Coast gateways – Seattle and San Diego,” said John Kirby, vice president of capacity planning at Alaska. “We believe the region’s travelers will love our low fares, industry leading customer service and loyalty program.”

The new flights to San Diego and Seattle will run daily with connections available to destinations nationwide, as well as international. Alaska will operate an Embraer 175 aircraft on the new routes.

Mayor Dee Margo said, “The addition of Alaska Airlines to El Paso is wonderful news and we share in the celebration with our traveling community. We welcome Alaska Airlines to El Paso and the additional connection to the west coast, as well as more options for travel for all El Pasoans.”

City Manager Tommy Gonzalez added that strengthening our region’s economy by growing the core business of air transportation is one the City’s strategic goals.

“Today’s announcements proves we are continuing to deliver results for our traveling public,” Gonzalez said, ”We continue to work on additional flights to demonstrate that El Paso continues to grow and prosper as an international airport. In the past four years we have announced 15 new flights and have added two new airlines.”

Alaska Airlines is the fifth-largest U.S. airline based on passenger traffic and is headquartered in Seattle, Washington. Alaska Air Group serves 115 destinations with 1,200 daily departures in the United States, Mexico, Canada and Costa Rica.

Major hubs include Seattle, Anchorage, L.A., San Francisco and Portland, Oregon.

For more information on today’s announcement and Alaska Airlines, please visit the Alaska Airlines website.

New air service announcement! ✈️

Posted by City of El Paso, Texas – Municipal Government on Thursday, September 27, 2018

El Paso International Airport To Begin Landscape Improvement Project

On Tuesday city officials announced that, El Paso International Airport awarded a construction contract for the Airport Terminal Landscape Architectural Lighting Project as part of efforts to “promote the visual image of the city.”

“El Paso International Airport is a gateway to the city as well as a major economic driver, last year nearly three million passengers passed through our terminal and we want to ensure that the first and last impression of the city is a phenomenal one so we are taking great care to improve the ambiance and curb appeal of the airport,” said Monica Lombrana, A.A.E., Managing Director of Aviation and International Bridges.

The project scope includes new sidewalks, walkways, as well as a new plaza that will provide a pedestrian connection between the terminal building and the surrounding hotels and restaurants.

The project will incorporate color changing, programmable LED lights into the landscaping and terminal building. “El Paso Passage” a public art piece designed by Bill FitzGibbons, which consists of color changing lights will be installed beneath the Airway overpass as a part of this project.

El Paso City Council approved awarding contract to Jordan Foster Construction, LLC. The project will consist of new landscaping and lighting improvements beginning at the intersection of Montana and Airway and continuing along and around Terminal Drive loop.

The contract awarded to Jordan Foster Construction, LLC is valued at $7.5 million. The design team was headed by Meridian Greenworks, LLC.  The work is a part of the Airport’s Capital Improvement Plan (CIP) originally approved in 2016.

Funding for this project comes from the Airport’s enterprise fund.

Southwest Airlines Expands Service at El Paso International Airport

On Thursday, officials with the El Paso International Airport announced that Southwest Airlines will be expanding service to Denver International Airport with daily service – excluding Saturdays – starting November 4, 2018.

“We are extremely pleased to work together with our airline partners as we continuously build El Paso’s connectivity by adding options for passengers traveling to cities like Denver,” said Monica Lombraña, City of El Paso’s Managing Director of Aviation and International Bridges.

“Flights to Denver increase connectivity to both the East Coast, West Coast as well as destinations in Mexico.”

This makes the 15th new non-stop flight announcement for El Paso International Airport since 2015, which currently has non-stop flights available to 13 destinations nationwide.

In March, Southwest announced one weekly non-stop flight to Denver that begins on October 7, 2018.

For more information, or to book a flight visit Southwest Airlines Website or flyelpaso.com

On Mondays through Fridays:

  • Flight from El Paso departs 1:05 p.m., arrives in Denver 2:55 p.m.
  • Flight from Denver departs 2:20 p.m., arrives in El Paso 4:15 p.m.

On Sundays:

  • Flight from El Paso departs 7:40 a.m., arrives in Denver 9:40 a.m.
  • Flight from Denver departs 2:05 p.m., arrives in El Paso 3:55 p.m.

 

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