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Home | Tag Archives: el paso international airport (page 2)

Tag Archives: el paso international airport

Frontier Airlines Announces Non-Stop Flights to Denver to Start in 2018

Tuesday the City of El Paso and Frontier Airlines announced new, non-stop flights from El Paso International Airport to Denver International Airport commencing March 8, 2018.

“This is great news. Frontier Airlines decision introduce new, direct flights will open more opportunities for leisure and business travel, which is something El Pasoans have told us they want,” Mayor Dee Margo said.

The new flights to Denver will run four days a week, with connections available to destinations nationwide, as well as connections to Latin America and the Caribbean.

“We have worked tirelessly to bring more non-stop flights to El Paso and the hard work is paying off. The additional direct flights will stimulate travel, tourism and our regional economy,” City Manager Tommy Gonzalez said.

Frontier will operate an Airbus A320 family aircraft on the new route with low introductory fares as well as travel bundles for affordable air travel options.

“We are excited to announce service from another airline that offers additional, affordable options for travelers.  We look forward to the new partnership with Frontier,” said Monica Lombraña, A.A.E., Director of Aviation.

For more information on today’s announcement, please visit Frontier’s website.

United Airlines Expands Service at El Paso International Airport

El Paso International Airport official announced Wednesday that United Airlines will be expanding service to Denver International Airport with an additional non-stop, daily flight commencing April 5, 2017.

“The additional flight to Denver, which is one of United’s and the nation’s major hub airports, will provide our travelers with improved connectivity to both domestic and international destinations,” said Monica Lombraña, Director of Aviation, El Paso International Airport.

Recently, ELP was awarded the 2016 Airport Council International (ACI) Airport Service Quality (ASQ) Award for 2nd place in customer satisfaction for North America, among 42 participating airports in the U.S. and Canada

With the expansion of service, airport officials are building on last year’s numbers. El Paso International Airport provided service to over 2.8 million passengers in 2016, a 1.6 percent increase over the previous year.

United services to Denver are as follows, with the additional flight in red font:

El Paso Departures:                               Denver Departures:

Departs El Paso         7:05 a.m.                           Departs Denver         10:05 a.m.

Arrives Denver          9:01 a.m.                           Arrives El Paso          12:03 a.m.


Departs El Paso         12:40 p.m.                          Departs Denver         1:45 p.m.

Arrives Denver          2:35 p.m.                           Arrives El Paso          3:39 p.m.


Departs El Paso         4:15 p.m.                           Departs Denver         4:00 p.m.

Arrives Denver          6:10 p.m.                           Arrives El Paso          5:45 p.m.


Departs El Paso         6:30 p.m.                           Departs Denver         8:00 p.m.

Arrives Denver          8:25 p.m.                           Arrives El Paso          9:54 p.m.

EPIA Celebrates Holiday Travel Season with Decorations, Entertainment and Shopping

Decorations and entertainment are turning the El Paso International Airport (EPIA) into a festive place for the holiday season.

The airport will welcome about 250,000 passengers, plus thousands of their friends and family members, picking them up or sending them off during the month of December.

In anticipation of this busy holiday travel season, the airport has set out to make it an enjoyable and memorable experience with decorations, live entertainment, shopping and more. The festivities at the airport are intended to compliment holiday activities in downtown at San Jacinto Plaza and WinterFest.

The airport is decorated with Christmas trees and wreaths, and other ornaments making it a welcoming place for passenger departures, arrivals and family and friend reunions.

Outside the airport you will find:image008

  • 75,000 lights decorate trees along Terminal Drive and Convair Road
  • 19,000 lights line the building roof and porte-cochere
  • Ten (10) – 9-foot tall 2-dimensional displays in the shapes of gift boxes, ornaments and stars along Terminal Drive
  • Fifty-three (53) – 4-foot tall ornament wreaths hang through Airway Drive from I-10 to Airport Road and around Terminal Drive

image014Inside the terminal visitors and passengers will see:

  • 30-foot lighted outdoor tree
  • Indoor Decorations
  • 25-foot tall indoor tree with unique, re-purposed and handmade ornaments
  • About 800 feet of garland
  • Nine (9) – 4-foot tall hand decorated wreaths

Around 30 musical ensembles are scheduled to perform between December 7th and December 22nd in the airport’s meeter/greeter area.

Various bands, orchestras, choirs from high schools and middle schools from around the area will perform holiday music for passengers as they arrive. (see schedule below)

For those who still need that special gift, they can get their shopping done at the airport. Galleria Zia Native Arts and The Plaza News and Gift are both located pre-security. Even if visitors are not flying out, they can always drop by and shop.

Gift shops offer local, handmade and unique gift options. After security, shop at the brand new El Paso Marketplace, as well as the Barnett Harley Davidson, El Paso Sun City News, Heritage Book Sellers and CNBC East.

For travelers,  Airport ambassadors will be on duty during peak hours to provide assistance to travelers. Ambassadors will have giveaways and complimentary pictures by the tree.

For more information visit

epia perf1

El Paso International Airport offers Thanksgiving Holiday Travel Tips

El Paso International Airport (ELP) is providing the following tips to people visiting the airport during the Thanksgiving Holiday.

Before You Arrive

  • provides information regarding prohibited items, 3-1-1 Liquids Rule, traveling with gifts and common holiday foods. If in doubt, you can contact the @AskTSA Team on Twitter or Facebook Messenger.
  • Always check with your airlines for the most accurate and up-to-date flight schedules and gate information.


  • It is recommended to arrive approximately two (2) hours prior to your flight’s departure time.
  • Food and Gift shops are available both before and after security. For menus, hours and locations visit


  • Information regarding parking rates, maps, valet parking and reserved parking are available at

Picking Up

  • The cell phone waiting lot located at the corner of Piper and American, provides an area where the public can wait in their vehicle, free of charge, until friends and family members are ready to be picked up curbside. This eliminates the need for circling the airport when picking up passengers at the curb.

El Paso International Airport Opens Service Animal Relief Area

El Paso International Airport (EPIA) has opened a new Service Animal Relief Area located in Concourse B.

The Service Animal Relief Area is conveniently located within the secured area so passengers and their service animals do not have to repeat the TSA screening process to use a facility, especially after arriving or when making a connecting flight.

“We are always looking to expand the amenities for our traveling public and, in this case, their loyal companions too,” said Monica Lombraña, Director of Aviation. “We hope that this helps all travelers enjoy their experience at the El Paso International Airport.”

The new Service Animal Relief Area is enclosed and is equipped with water, ventilation and drainage systems, artificial grass, mock fire hydrant and supplies for disposal of animal waste. This is the airport’s second service animal relief area.

The other is located in the short-term parking lot across from the terminal which includes shade, water, and disposal supplies.

Animals must remain under leash control while in the relief area and all waste must be picked up by animal’s owners. This enhancement complies with the recent federal requirements for airports to provide Service Animal Relief Areas for service animals that accompany passengers.

Those traveling with family pets are also welcome to use relief areas. The policy and pricing for traveling with pets vary by airline, it is recommended that travelers contact their airline ahead of time. With the exception of certified service animals, pets in all other areas of the airport terminal must remain in their kennels and ready for travel.

Signs are posted at both relief areas, and locations can be found in the terminal directory.

For additional information visit:

El Paso International Airport tops in passenger satisfaction

Among participating Texas airports, El Paso International Airport has received a ranking of #1 in 13 categories and has tied for the #1 ranking in one category in terms of Passenger Satisfaction Received for airport performance in the Airport Council International (ACI) Airport Service Quality (ASQ) Passenger Survey, Worldwide Airport Ranking for the fourth quarter of 2015.

The participating Texas Airports include: Austin, Dallas Love Field, Dallas/Fort Worth, El Paso, and San Antonio.

“These results provide direct feedback from our travelers and we value their opinion,” said Jeff Schultes, Deputy Director of Aviation Administration.”

“With the results of this survey we will be able to benchmark among other airports, and recognize our strengths as well as focus on areas of improvement,” Schultes added. This all falls in line with the City’s strategic goal of creating an environment conductive to strong, sustainable economic development; with the key focus on Customer Service.

The ACI ASQ Survey is a customer satisfaction measurement and benching marking service, the same survey is conducted throughout the world by participating airports. EPIA surveyed 350 passengers over the last three months.

ACI ASQ Benchmarking Survey-Texas Airport Rankings: 4th Quarter Calendar Year Survey Results

Summary October-December 2015

Ranked 1st in 13 categories:

  • Overall Satisfaction: Business Travelers
  • Value for Money of parking facilities
  • Availability of baggage carts/trolleys
  • Courtesy and helpfulness of security staff
  • Feeling of being safe and secure
  • Ease of finding your way through airport
  • Value for money of restaurant/eating facilities
  • Internet access/Wi-Fi
  • Availability of washrooms/toilets
  • Cleanliness of washrooms/toilets
  • Comfort of waiting/gate areas
  • Cleanliness of airport terminal

Tied for #1

  • Passport/ID inspection

Ranked 2nd in 12 categories

  • Parking facilities
  • Waiting time in check-in queue/line
  • Efficiency of check-in staff
  • Courtesy and helpfulness of check-in staff
  • Waiting time at passport/personal ID inspection
  • Courtesy and helpfulness of inspection staff
  • Thoroughness of security inspection
  • Waiting time at security inspection
  • Walking distance inside the terminal
  • Business/Executive lounges
  • Speed of baggage delivery
  • Customs inspection

For additional information visit: or call 915-780-4781

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