Tuesday morning, officials with El Paso Water announced that the utility will resume its normal billing collection processes in February while continuing to offer long-term payment plans to both residential and commercial customers. Customers with overdue balances are encouraged to contact the utility immediately to make payments to avoid service disconnections. “Throughout the pandemic, we […]Read More
Monday evening, El Paso Water staff presented the proposed Fiscal Year 2021-22 Water/Wastewater and Stormwater budgets to the Public Service Board. According to El Paso Water officials, the proposal included no increase to stormwater fees and a 2% increase in water/wastewater fees. They add that both are below financial plan projections, which called for a […]Read More
El Paso Water was among twelve other municipal water systems honored by the Association of Metropolitan Water Agencies (AMWA) on October 13 at its 2020 Executive Management Conference. “In an unprecedented year for this nation, these systems are at the forefront of providing innovative solutions to the multiple challenges a global pandemic, extreme weather events, and […]Read More
It happened so quickly that the significance didn’t dawn on the Public Service Board (PSB) until the annual election of officers was over. When the PSB elected its officers for 2020 in August, all three positions were filled by its female members. “This is the result of an all-inclusive environment where we have been able […]Read More
Monday morning, officials with El Paso Water announced that customers who have been financially-impacted by the COVID-19 pandemic can now apply to receive payment assistance to help with past due bills. “When the pandemic forced Texas to shut down in March, El Paso Water had already moved to temporarily suspend service disconnections for nonpayment to […]Read More
The long nights of studying and solving grueling accounting problems are long behind El Paso Water’s Marcela Navarrete, but the lessons from her days as a UTEP student endure. The Vice President of Strategic, Financial and Management Services was recently recognized as one of the university’s esteemed Gold Nugget Award recipients, which is awarded to […]Read More
You know those videos kids love to watch over and over? Now, El Paso Water’s Willie the Water Drop is headed to a screen near you, urging preschoolers to use water wisely at home. The short videos will feature Willie engaging with April Lopez, Water Conservation Specialist, immersing young viewers in conservation lessons, with plenty […]Read More
What do you do when you’re caught between a rock and a hard place? If you’re El Paso Water, you hire a geologist and use specialized impact and vibration-monitoring equipment. The Upson Drive Main Improvement Project will remove and replace the existing water and wastewater mains and service lines within the Sunset Heights Historic District. […]Read More
While the current heat wave has many running for shade and drinking as much water as possible, some residents have raised concerns about the quality of the water reaching their taps According to EP Water officials, some customers have recently reached out to them with concerns about their water having a musty taste and odor. […]Read More
With the Coronavirus pandemic continuing to impact lives and livelyhoods, the majority of El Paso Water employees continue to work to provide essential water, wastewater and stormwater services. Several employees were featured through the utility’s “Working for You” social media campaign. The posts reminded the community that the work for employees at the plants and […]Read More
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