Tag Archives: epe

Officials with El Paso Electric (EPE) say they have seen an increase in the number of scam calls targeting customers, with over 60 reported just this month.

Via a news release officials shared, “Scammers are masking calls to make it appear as if it was originated by EPE as well as resembling the customer service phone number. Each scam reported involve the threat to disconnect service if payment is not made immediately.”

Customers are being directed to purchase a prepaid debit card to handle payment, and then provided with either a “1-800” or “1-877” non-affiliated EPE phone number to call back to make the payment over the phone.

“As these scams become more sophisticated, customers should hang up and call an El Paso Electric phone number to report the call or inquire about the status of their account,” officials added.

EPE will never ask customers to purchase a prepaid debit card to make a payment over the phone. EPE officials recommend the following tips to protect customers from potential scams:

• Be suspicious of any call asking for payment, especially if they require payment with a prepaid debit card. EPE has various payment methods through authorized payment options.
• EPE will never direct customers to an exclusive location to handle payment with a prepaid debit card.
• If there are any questions regarding the authenticity of the caller claiming to represent EPE, report the issue at (915) 543-5970, (575) 526-5555 or call toll free at (800) 592-1634.
• Do not offer any confidential information unless the customer initiated the contact with EPE customer service at one of the above numbers.

For a complete list of EPE authorized payment options or more more information, customers can visit their website.

According to El Paso Electric (EPE) officials, the month of August has seen an increase in the number of scam calls reported to their offices.

The scams involve the threat to disconnect service, if payment is not made immediately. Customers are asked to purchase a prepaid debit card and are provided with a number to call back to make the payment over the phone.

The phone number used to call back for payment is not an EPE-associated phone number.  EPE officials remind customers that they will never ask customers to purchase a prepaid debit card to make a payment over the phone.

As these scams become more sophisticated, customers should hang up and call an El Paso Electric phone number to report the call or inquire about the current status of their account.

EPE Officials said, “Scammers can mask a call to make it appear the call was originated by EPE.”  They advise customers that have any doubt about the authenticity of a caller, to hang up and call EPE directly at one of the numbers below.

• (915) 543-5970
• (575) 526-5555
• Toll-free at 1-800-592-1634

EPE recommends the following tips to protect customers from potential scams:

• Be suspicious of callers asking for payment, especially if they require payment with a prepaid debit card. EPE has various payment methods through authorized payment options.
• If there are any questions regarding the authenticity of the caller claiming to represent EPE, report the issue at (915) 543-5970, (575) 526-5555 or call toll free at (800) 351-1621.
• Do not offer any confidential information unless the customer initiated the contact with EPE customer service at one of the above numbers.

For a complete list of EPE authorized payment options or for financial assistance, please visit www.epelectric.com.

El Paso Electric (EPE) is now accepting applications for the 2018 Summer High School Internship Program. In its seventh year, this paid internship opportunity is open to all high school juniors in EPE’s service area.

During Tuesday’s kick off event, EPE announced the opening of the application period to over 300 Bowie High School juniors, and detailed the purpose and positive impact of this opportunity.

Through the course of the summer, students obtain leadership and teamwork skills through various work assignments and group projects, and participate in a learning curriculum which includes lessons on the fundamentals of power generation, transmission, and distribution. Students will also participate in trainings that teach them about engineering, business, finance, and leadership and management skills.

EPE Officials said, “One important component of the summer internship is the Corporate Social Responsibility Initiative, an annual task the students undertake which identifies a need within the community and attempts to find creative ways to give back.”

Parent and student information sessions will be provided at EPE headquarters located in downtown El Paso at 100 North Stanton. The dates of these information sessions are as follows:

• Tuesday, October 3, 6:00 p.m.
• Thursday, October 12, 6:00 p.m.
• Wednesday, October 18, 6:00 p.m.
• Saturday, October 21, 10:00 a.m.
• Wednesday, October 25, 6:00 p.m.
• Thursday, November 2, 6:00 p.m.

Qualifications

• Currently enrolled as a high school junior in an accredited high school within the EPE service area
• Must be classified as a high school junior for the 2017-2018 academic school year and entering your senior year beginning August 2018
• Must have an overall high school G.P.A. of a 3.0 or above
• Must be eligible to work in the U.S. without requiring sponsorship for an immigration related employment benefit
• Must be available to work Monday – Friday, 9 a.m. – 3:30 p.m. from Monday, June 11 2018- Friday, August 3, 2018

The closing date for this application is December 31, 2017. For more information on the Summer Internship Program, or other EPE internship opportunities, click here.