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Home | Tag Archives: epia (page 2)

Tag Archives: epia

El Paso Airport Earns 2nd in Nation Honor for Best Customer Experience

El Paso International Airport (EPIA), for the second year in a row, has tied for second place as the Best Airport in North America in airport service quality.

“We are ecstatic to be recognized for the hard work and dedication of our exceptional staff, tenants and partners, for the second time in a row!” said Monica Lombraña, Managing Director of Aviation and International Bridges, “To land among the top airports in the United States and Canada in terms of outstanding customer service and passenger satisfaction is a great accomplishment.”

The airport’s 2017 recognition is part of the Airport Service Quality (ASQ) Awards presented by the Airports Council International (ACI).

ASQ is the only worldwide program to survey passengers at the airport on their day of travel. The program measures passengers’ views of 34 key performance indicators. Approximately 74 percent of the world’s top 100 busiest airports are part of the ASQ network, which delivers 600,000 individual surveys per year in 42 languages in 84 countries. The program served 343 airports in 2017.

This is EPIA’s second award since commencing participation in the Airport Service Quality survey program in 2015; El Paso International Airport tied with Toronto and Ottawa Airports for second place. A total of 47 Airports in North America participated in the 2017 ACI ASQ program.

EPIA provided service to over 2.9 million passengers in 2017, a 4.3 percent increase over the previous year. Since 2016, EPIA has added nine new non-stop flights.

The Airport continues investing in its facilities to maintain a pleasant travelling experience for its passengers. Recently implemented improvements include nursing rooms, a pet relief area, the ELP junior Pilot’s lounge play area, and the interactive ELP Virtuwall.

Programmed and ongoing improvements include the reconstruction of Runway 4-22, the Checked Baggage Inspection System, landscaping improvements, and a state of the art Passenger Notification System.

North America

First place (tie): Indianapolis (IND); Jacksonville (JAX)
Second place (tie): El Paso (ELP); Ottawa (YOW); Toronto Billy Bishop (YTZ)
Third place (tie): Austin (AUS); Columbus (CMH); Dallas Love Field (DAL); Halifax (YHZ); Pittsburgh (PIT); San Antonio (SAT); San Jose (SJC); Tampa (TPA)

For more information, please visit Fly El Paso and aci.aero

Passenger Traffic up at El Paso International Airport

The City of El Paso and El Paso International Airport announced Wednesday that total passenger traffic for the year 2017 increased 4.3% over 2016.

El Paso International Airport served 2,928,159 passengers in 2017, which is 120,425 more passengers than the previous year. This is the second year in a row that the airport has realized year-over-year growth; in 2016 passenger traffic was up 1.6% over 2015.

“With more new flights set to begin service this spring, total number of non-stop flights added within the past three years is up to nine; we are witnessing a steady growth in routes and capacity and we will continue our work to maintain that trend in 2018,” said Monica Lombraña, A.A.E., Managing Director of Aviation and International Bridges.

The increase in passenger traffic is a result of the new services added over the past three years.

Flights that contributed to the increase in traffic include: one additional daily flight to Atlanta on Delta; two weekly flights to San Diego, Las Vegas, Orlando/Sanford, and Oakland on Allegiant; and one daily flight to Denver on United.

New service commencing this spring include one additional weekly flight to San Diego and Las Vegas on Southwest; four weekly flights to Denver and two weekly flights to Chicago on Frontier; two daily flights to Chicago on United; and one daily flight to Chicago on American. United and American will also increase aircraft size on certain routes.

El Paso International Airport, American Airlines Expand Service to Chicago

Starting April 4, 2018, El Paso International Airport and American Airlines will add a non-stop flight to Chicago, with increased seating capacity.

“Enhanced access to Chicago will benefit both business and leisure travelers with the scheduling flexibility and additional opportunities to connect to the East Coast, Europe and Asia. We are focused on building world-wide connectivity for the traveling community,” said Monica Lombraña, A.A.E., Managing Director of Aviation and International Bridges.

Daily non-stop flights on American Airlines will be upgraded from a Bombardier CRJ-700 with 63 seats to a roomy Boeing 737-800 with 154 seats. Flights will be increased from once to twice daily, departing El Paso at 7:00 a.m. and 1:07 p.m.

“Our airline partners are taking notice that El Paso has a vibrant regional economy and there are economic opportunities that they and residents, businesses and visitors can all benefit from,” Mayor Dee Margo said.

“Airport staff has been working towards the strategic goal to grow the core business of air transportation. They have upgraded the terminal, operated with fiscal responsibility and are continuously communicating with the airlines. Their hard work and dedication shows in the results: Nine additional flights in the past three years,” City Manager Tommy Gonzalez said.

For more information visit flyelpaso.com

First Holiday Social at El Paso International Airport Set for Wednesday

The City of El Paso invites the public to celebrate the holiday season the El Paso International Airport to view the holiday lights and decorations both inside and outside of the terminal.

“This is an excellent opportunity for the community to come out and enjoy the lights and decorations that have been installed throughout the terminal,” said Monica Lombraña, A.A.E., Managing Director of Aviation and International Bridges. “The staff has worked meticulously to ensure that the terminal looks its best for the thousands of passengers we plan on welcoming each day.”

The celebration will also feature the debut the new EP Star, a 6 foot-tall, 11 foot-wide lighted representation of the star on the mountain to serve as a memorable photo opportunity when visiting the airport.

The event will also feature live music, hot chocolate, apple cider, churros, tamales, popcorn, candy and pictures with Santa. This family-friendly event is open to the public and parking will be validated for attendees.

Mayor Dee Margo, City Representative Alexsandra Annello of District 2, and City Representative Cassandra Hernandez-Brown of District 3 will also be in attendance.

WHAT:         Celebrate the Holidays with Music, Snacks and Pictures with Santa

WHEN:        5:00 p.m. Wednesday, December 6, 2017

WHERE:      El Paso International Airport, 6701 Convair Road – In the Car Rental Center Courtyard

Southwest Airlines Expands Service at El Paso International Airport

On Wednesday, the City of El Paso and Southwest Airlines announced the sixth newest non-stop flight from El Paso International Airport.

“This is a major accomplishment for El Paso. We are listening to our community and making major progress in offering more options to fly to popular destinations. We are excited to announce these great opportunities for leisure and business travelers alike,” Mayor Dee Margo said.

The El Paso airport will now offer a new, non-stop flight to San Diego and additional flights to Las Vegas.

“We are working continuously to increase connectivity in El Paso, with each additional non-stop flight we are achieving our goal to grow the core business of air transportation.” City Manager Tommy Gonzalez said.

Southwest Airlines released their flight schedule through June 1, 2018. The new non-stop flight to San Diego will commence March 11, 2018, and will fly on Sundays.

Two additional non-stop flights to Las Vegas will commence April 14, 2018, and will also be flying on Sundays. Flights can be booked now at southwest.com.

Other recent additional non-stop flights include:

  • Frontier Airlines to Denver – announced July 18, 2017, begins March 8, 2018
  • United Airlines added 4th daily flight to Denver – began on April 5, 2017
  • Allegiant Airlines to San Diego and Las Vegas – began May 6, 2016
  • Allegiant Airlines to Orlando-Sanford – began May 27, 2016
  • Allegiant Airlines to Oakland – began October 6, 2016

According to the website nonstopfrom.com  the following list shows the direct, nonstop flights from El Paso.

Domestic non stop flights from El Paso may fly to:

  • ATL – Atlanta, Georgia – Delta
  • AUS – Austin, Texas – ExpressJet Airlines, American, Southwest
  • AZA – Phoenix, Arizona – Swift Air LLC
  • DAL – Dallas, Texas – Southwest
  • DEN – Denver, Colorado – SkyWest Airlines, Trans States Airlines
  • DFW – Dallas/Fort Worth, Texas – American, Mesa Airlines
  • HOU – Houston, Texas – Southwest
  • IAH – Houston, Texas – Spirit Air Lines, SkyWest Airlines, Trans States Airlines, Mesa Airlines, ExpressJet Airlines
  • LAS – Las Vegas, Nevada – Allegiant Air, Southwest
  • LAX – Los Angeles, California – Southwest, SkyWest Airlines
  • ORD – Chicago, Illinois – Envoy Air
  • PHX – Phoenix, Arizona – Mesa Airlines, Southwest
  • SAN – San Diego, California – Allegiant Air
  • SAT – San Antonio, Texas – Swift Air LLC, Southwest
  • SFB – Sanford, Florida – Allegiant Air

International non stop flights from El Paso may fly to:

  • MEX – Mexico City, Mexico – Swift Air LLC

El Paso International Airport Passes Rigorous FAA Safety Inspection

El Paso International Airport (EPIA) Passes Annual Federal Aviation Administration (FAA) Airport Certification Inspection with zero discrepancies.

“It is through the hard work and dedication of Airport and ARFF staff year-round that El Paso International Airport is able to provide a first-class, safe and secure facility for airlines and the passengers they serve,” said Monica Lombraña, Director of Aviation, “I am truly proud of what staff has accomplished.”

Every year, the Federal Aviation Administration (FAA) conducts a three-day comprehensive review and rigorous inspection of all commercial airports nationwide to ensure that airports are following national safety standards; successful certification is required for an airport to continue commercial operations.

El Paso International Airport (EPIA) completed its FAA Part 139-Certification and Operations Inspection with zero discrepancies, confirming that EPIA is a safe, efficient and well-run airport.

Included in the FAA Part 139 Inspection is a review of:

·        Airport Emergency Plan (AEP)

·        Aircraft Rescue and Fire Fighting (ARFF) equipment, training, and response times

·        Airport personnel operations and procedures, including self-inspection and maintenance logs

·        Fixed Base Operators (FBO) aircraft fueling procedures and fuel truck safety

·        Evaluation of all airfield markings, lighting and signage

·        Construction Safety

The FAA inspection was led by EPIA Operations and ARFF Divisions.

Frontier Airlines Announces Non-Stop Flights to Denver to Start in 2018

Tuesday the City of El Paso and Frontier Airlines announced new, non-stop flights from El Paso International Airport to Denver International Airport commencing March 8, 2018.

“This is great news. Frontier Airlines decision introduce new, direct flights will open more opportunities for leisure and business travel, which is something El Pasoans have told us they want,” Mayor Dee Margo said.

The new flights to Denver will run four days a week, with connections available to destinations nationwide, as well as connections to Latin America and the Caribbean.

“We have worked tirelessly to bring more non-stop flights to El Paso and the hard work is paying off. The additional direct flights will stimulate travel, tourism and our regional economy,” City Manager Tommy Gonzalez said.

Frontier will operate an Airbus A320 family aircraft on the new route with low introductory fares as well as travel bundles for affordable air travel options.

“We are excited to announce service from another airline that offers additional, affordable options for travelers.  We look forward to the new partnership with Frontier,” said Monica Lombraña, A.A.E., Director of Aviation.

For more information on today’s announcement, please visit Frontier’s website.

El Paso International Airport Upgrading Checked Baggage Inspection System

Starting June 6th, the El Paso International Airport (EPIA) is starting work on a new Checked Baggage Inspection Screening System (CBIS).

As part of the two-year construction project, the existing checked baggage inspection system located behind the airline ticket counter will be rebuilt. A temporary checked bag drop off location has been set up in the main lobby of the airport terminal to screen baggage during the construction period.

IMPACT TO TRAVELERS

  • Commencing June 6, 2016, Checked Baggage will no longer be dropped off at the airline ticket counter for duration of the project
  • Travelers with checked baggage must first check in at airline ticket counter prior to dropping bags off at the Checked Bag Drop location
  • After checking in at airline ticket counter, travelers will drop checked bags off at the temporary Checked Bag Drop location in the main lobby of the airport terminal
  • Travelers will need to allow for extra time during peak travel times; it is recommended to arrive at least 2 hours prior to flight’s departure time.

ABOUT THE PROJECT

The $32 million project will enhance the security and baggage screening capabilities at the airport. It will centralize the checked bag screening process and make it more efficient by speeding up the time it takes to inspect checked baggage before it is loaded onto airplanes. The project is funded by the Passenger Facility Charge, Airport Enterprise funds and the Transportation and Security Administration (TSA).

The CBIS upgrade and expansion will feature:

  • An enclosed nearly 32,000 square foot structure to protect screening machines and personnel from the elements
  • Capability to screen a higher volume of baggage in a shorter amount of time
  • The ability to activate additional curbside conveyor lines for future airline expansion
  • Enhanced machine reliability-currently if a machine goes down, baggage must be moved to another machine which can cause delays.

For additional information visit: FlyELP.com

El Paso International Airport Now Offers Nursing Lounges

El Paso International Airport (EPIA) now offers clean, private and comfortable spaces where nursing mothers can go to feed their little ones while traveling.

Nursing lounges are conveniently located on the second floor in Concourse A, near gate A3, and in Concourse B, near gate B6; both are post security checkpoints. The lounges are each outfitted with a washing station for cleaning equipment, a diaper changing area, easily accessible electrical outlets, comfortable seating and a secured door.

“We wanted to provide a space that was quiet, clean and comfortable for nursing mothers to assist them in making their traveling experience a little easier at our airport,” said Monica Lombraña, Director of Aviation, El Paso International Airport.

A third lounge is scheduled to open this summer in the terminal’s passenger receiving area. The passenger receiving area is currently undergoing renovations and is located on the first floor before the security checkpoint.

For additional information visit: FlyELP.com

El Paso International Airport ties for 2nd in National 2016 ASQ Awards

El Paso International Airport tied for second place in Best Airport by Region in the 2016 Airports Council International (ACI) Airport Service Quality (ASQ) Awards in airport service quality.

This is the Airport’s first award since commencing participation in the Airport Service Quality survey program in 2015; El Paso International Airport tied with Tampa and Ottawa Airports for 2nd place. A total of 42 Airports in North America participated in the 2016 ACI ASQ program.

“We are honored to be recognized among the top airports in both the United States and Canada known for their outstanding customer service,” said Monica Lombraña, Director of Aviation, “This award is a testament to the hard work and dedication of our exceptional staff, tenants, and partners.”

El Paso International Airport provided service to over 2.8 million passengers in 2016, a 1.6% increase over the previous year. In 2016, non-stop service to San Diego, Orlando/Sanford and Oakland, as well as additional service to Las Vegas, was added with the introduction of Allegiant Airlines.

The Airport continues investing in its facilities and amenities to further its mission of providing a safe, aesthetically pleasing and pleasurable travelling experience for its passengers with its implementation of a five-year capital improvement program totaling over $109 million.

As part of this program, improvements to be undertaken include new landscaping, renovations to east and west concourses, a new Passenger Notification System, and renovations to the meeter-greeter area, to include the addition of a state-of-the-art virtual, interactive wall that will highlight all that El Paso has to offer.

The Airports Council International (ACI) Airport Service Quality (ASQ) program is unique as the airport industry’s only global benchmarking program measuring passengers’ satisfaction as they travel through the airport. Implemented at over 320 airports worldwide, the ASQ program delivers an in-depth assessment of the quality of the customer service experience in 34 key performance indicators, including airport access, check-in, security screening, restrooms, and food & retail establishments.

The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport. 2016 ASQ results place ASQ Awards winners among the world’s best airports for the quality of their customer service experience.

For more information visit flyelpaso.com and aci.aero

EPIA Celebrates Holiday Travel Season with Decorations, Entertainment and Shopping

Decorations and entertainment are turning the El Paso International Airport (EPIA) into a festive place for the holiday season.

The airport will welcome about 250,000 passengers, plus thousands of their friends and family members, picking them up or sending them off during the month of December.

In anticipation of this busy holiday travel season, the airport has set out to make it an enjoyable and memorable experience with decorations, live entertainment, shopping and more. The festivities at the airport are intended to compliment holiday activities in downtown at San Jacinto Plaza and WinterFest.

The airport is decorated with Christmas trees and wreaths, and other ornaments making it a welcoming place for passenger departures, arrivals and family and friend reunions.

Outside the airport you will find:image008

  • 75,000 lights decorate trees along Terminal Drive and Convair Road
  • 19,000 lights line the building roof and porte-cochere
  • Ten (10) – 9-foot tall 2-dimensional displays in the shapes of gift boxes, ornaments and stars along Terminal Drive
  • Fifty-three (53) – 4-foot tall ornament wreaths hang through Airway Drive from I-10 to Airport Road and around Terminal Drive

image014Inside the terminal visitors and passengers will see:

  • 30-foot lighted outdoor tree
  • Indoor Decorations
  • 25-foot tall indoor tree with unique, re-purposed and handmade ornaments
  • About 800 feet of garland
  • Nine (9) – 4-foot tall hand decorated wreaths

Around 30 musical ensembles are scheduled to perform between December 7th and December 22nd in the airport’s meeter/greeter area.

Various bands, orchestras, choirs from high schools and middle schools from around the area will perform holiday music for passengers as they arrive. (see schedule below)

For those who still need that special gift, they can get their shopping done at the airport. Galleria Zia Native Arts and The Plaza News and Gift are both located pre-security. Even if visitors are not flying out, they can always drop by and shop.

Gift shops offer local, handmade and unique gift options. After security, shop at the brand new El Paso Marketplace, as well as the Barnett Harley Davidson, El Paso Sun City News, Heritage Book Sellers and CNBC East.

For travelers,  Airport ambassadors will be on duty during peak hours to provide assistance to travelers. Ambassadors will have giveaways and complimentary pictures by the tree.

For more information visit flyelpaso.com

epia perf1

El Paso International Airport Invites Travelers to Enroll in TSA Pre✓®

El Paso International Airport (EPIA) invites passengers to enroll in the popular TSA Pre✓® expedited screening program at a temporary application center from September 19-30, 2016.

TSA Pre✓® is an expedited screening program that enables identified low-risk air travelers to enjoy a smart and more efficient screening experience at more than 180 airports, including El Paso. For TSA Pre✓® travelers, there is no need to remove shoes, 3-1-1 liquids, laptops, light outerwear or belts.

Members of U.S. Customs and Border Protection (CBP) “trusted traveler” programs, such as Global Entry, SENTRI or NEXUS, automatically receive TSA Pre✓® benefits.

The screening program will be available from 8 a.m. to noon and 1 p.m. to 5 p.m. Monday through Friday in the Beacon Room in the La Placita Shopping Center on the first floor of the airport’s terminal.

Walk-ins are welcome, however appointments are encouraged and can be secured by pre-enrolling HERE.

Enrollment in TSA Pre✓® costs $85 for a five-year membership.  Documentation regarding proof of identity is required. For the full list of required documents, enrollment instructions, and other information visit: FLYELP.com

El Paso International Airport Opens Service Animal Relief Area

El Paso International Airport (EPIA) has opened a new Service Animal Relief Area located in Concourse B.

The Service Animal Relief Area is conveniently located within the secured area so passengers and their service animals do not have to repeat the TSA screening process to use a facility, especially after arriving or when making a connecting flight.

“We are always looking to expand the amenities for our traveling public and, in this case, their loyal companions too,” said Monica Lombraña, Director of Aviation. “We hope that this helps all travelers enjoy their experience at the El Paso International Airport.”

The new Service Animal Relief Area is enclosed and is equipped with water, ventilation and drainage systems, artificial grass, mock fire hydrant and supplies for disposal of animal waste. This is the airport’s second service animal relief area.

The other is located in the short-term parking lot across from the terminal which includes shade, water, and disposal supplies.

Animals must remain under leash control while in the relief area and all waste must be picked up by animal’s owners. This enhancement complies with the recent federal requirements for airports to provide Service Animal Relief Areas for service animals that accompany passengers.

Those traveling with family pets are also welcome to use relief areas. The policy and pricing for traveling with pets vary by airline, it is recommended that travelers contact their airline ahead of time. With the exception of certified service animals, pets in all other areas of the airport terminal must remain in their kennels and ready for travel.

Signs are posted at both relief areas, and locations can be found in the terminal directory.

For additional information visit: FLYELP.com

El Paso International Airport’s 5-year Capital Plan Approved

City Council today ratified the five-year Capital Improvement Plan (CIP) for the El Paso International Airport (EPIA) estimated at approximately $107.5 million.

The capital plan for Fiscal Years 2017-2021 will predominately target airfield pavement projects including reconstructing the primary runway and various taxiways while still addressing other airport maintenance and safety needs, such as upgrades to escalators, heating and cooling systems, and the baggage inspection area.

“The main focus of the CIP is pavement rehabilitation within the airfield. Approximately $52.57 million will be allocated to improving our runways, taxiways and airfield perimeter roads,” Aviation Director Monica Lombraña said.

She added, “The investment in airfield pavement allows the airport to stay compliant with Part 139 FAA regulations on safety and the quality of the pavement required for continued commercial operations.  In addition, the airport in conjunction with TSA has programmed approximately $29.5 million for the Consolidated Baggage Inspection System project.”

The CIP funding includes $18.9 million from Federal Aviation Administration (FAA) Grants, $50.4 million from the Passenger Facility Charge Program, $14.2 million from the Transportation Security Administration (TSA), $2.5 million from the Customer Facility Charge and $21.4 million from the Airport Enterprise Funds.

The plan was developed and coordinated with all federal agencies, airlines and other stakeholders at the airport.

The balance of the CIP includes projects that address operational and aesthetic improvements for the airport and facility replacement of assets that have exceeded their useful life.

El Paso Airport reminds Travelers of Non-Stop Flight Options

El Paso International Airport (EPIA) would like to remind those making vacation plans or traveling for business that it offers non-stop flights to 13 cities by way of 5 major airlines: Allegiant, American Airlines, Delta, Southwest and United.

“We have expanded our non-stop destinations with the recent addition of Allegiant Air, we are pleased to provide our travelers with more options for quick get-a-ways that are convenient.

Additionally, many of the non-stop destinations are major hubs with connections world-wide,” said Monica Lombraña, Aviation Director.

To get begin making your travel plans, visit: http://www.FlyElPaso.com

epia nonstop

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