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Home | Tag Archives: epia (page 3)

Tag Archives: epia

El Paso Airport’s Rental Car Center Opens, Ready-Return Lot Relocated

El Paso International Airport (EPIA) will open its new consolidated Rental Car Facility and car rental companies will relocate their Rental Car Ready-Return Lot

The new facility is located at 6505 Convair Rd., directly west of the airport terminal, and directional signage will be in place along Airway Blvd. to guide customers to the new location.

The Car Rental customer service counters will remain inside the terminal building across from the baggage claim area.

El Paso International Airport will celebrate the official Dedication Ceremony for its new Rental Car Center on Thursday, July 7.

The $45.9 million dollar project, which was funded by a customer facility charge on all car rental transactions at the airport, will be conveniently located directly adjacent to the terminal.

The site is an advantage for the rental car agencies and their customers, allowing them to obtain a rental car in a quick and efficient manner without having to be taken by bus to a remote location.

For additional information visit:

epia rentals

El Paso International Airport tops in passenger satisfaction

Among participating Texas airports, El Paso International Airport has received a ranking of #1 in 13 categories and has tied for the #1 ranking in one category in terms of Passenger Satisfaction Received for airport performance in the Airport Council International (ACI) Airport Service Quality (ASQ) Passenger Survey, Worldwide Airport Ranking for the fourth quarter of 2015.

The participating Texas Airports include: Austin, Dallas Love Field, Dallas/Fort Worth, El Paso, and San Antonio.

“These results provide direct feedback from our travelers and we value their opinion,” said Jeff Schultes, Deputy Director of Aviation Administration.”

“With the results of this survey we will be able to benchmark among other airports, and recognize our strengths as well as focus on areas of improvement,” Schultes added. This all falls in line with the City’s strategic goal of creating an environment conductive to strong, sustainable economic development; with the key focus on Customer Service.

The ACI ASQ Survey is a customer satisfaction measurement and benching marking service, the same survey is conducted throughout the world by participating airports. EPIA surveyed 350 passengers over the last three months.

ACI ASQ Benchmarking Survey-Texas Airport Rankings: 4th Quarter Calendar Year Survey Results

Summary October-December 2015

Ranked 1st in 13 categories:

  • Overall Satisfaction: Business Travelers
  • Value for Money of parking facilities
  • Availability of baggage carts/trolleys
  • Courtesy and helpfulness of security staff
  • Feeling of being safe and secure
  • Ease of finding your way through airport
  • Value for money of restaurant/eating facilities
  • Internet access/Wi-Fi
  • Availability of washrooms/toilets
  • Cleanliness of washrooms/toilets
  • Comfort of waiting/gate areas
  • Cleanliness of airport terminal

Tied for #1

  • Passport/ID inspection

Ranked 2nd in 12 categories

  • Parking facilities
  • Waiting time in check-in queue/line
  • Efficiency of check-in staff
  • Courtesy and helpfulness of check-in staff
  • Waiting time at passport/personal ID inspection
  • Courtesy and helpfulness of inspection staff
  • Thoroughness of security inspection
  • Waiting time at security inspection
  • Walking distance inside the terminal
  • Business/Executive lounges
  • Speed of baggage delivery
  • Customs inspection

For additional information visit: or call 915-780-4781

EPCON_2020 728
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