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Wednesday , November 20 2019
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Home | Tag Archives: Quality Texas Foundation

Tag Archives: Quality Texas Foundation

Quality Texas Foundation Honors City of El Paso with Statewide Excellence Award

The City of El Paso has earned the Texas Award for Performance Excellence (TAPE), from the Quality Texas Foundation (QTF), which recognizes organizations for sustained performance excellence across seven key categories.

“The Texas Award for Performance Excellence affirms that El Paso is one of the top performing, most efficient organizations in Texas, and among the most effective in the nation,” said Mayor Dee Margo. “The award recognition demonstrates our City’s performance standards are among the most rigorous in the public sector.”

The award, which is the statewide version of the Malcolm Baldrige National Quality Award—the nation’s highest presidential honor for performance excellence—singles out the City of El Paso as a state role model for working to pursue excellence by focusing on continuous improvement, engaging the workforce and optimizing our resources.

“This has been a remarkable journey that is particularly noteworthy because it is an opportunity to showcase El Paso to the rest of the state and tell the true El Paso story,” said City Manager Tommy Gonzalez. “The City of El Paso has a quality workforce that produces high octane results by saving over $50 million in the last 4 years and bringing in over 100 million of revenue.”

TAPE recipients are selected based on performance excellence criteria used at the national level for the Baldrige Performance Excellence Program. The criteria include seven main categories: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results.

“This recognition not only celebrates but demonstrates the hard work, dedication and commitment of our workforce to continuously improve and strive toward new levels of performance excellence,” said Julie Baldwin-Muñoz, Performance Administrator.

”Employee participation and collaboration is a testament to the culture of our City as an organization. Surveys of our employees found that 98 percent understand how their day-to-day work contributes to the City overall,” Roman Sanchez, Process Improvement Administrator.

The City of El Paso is the largest municipality to win the state award the United States. The City will be presented with the award at the Quality Texas Foundation conference June 25, 2019 in San Antonio.

City of El Paso Earns Governor’s Achievement Award for Performance Excellence

The City of El Paso was recognized this week with the 2018 Texas Award for Performance Excellence Achievement recognized by the Quality Texas Foundation.

“El Paso continues to shine in Texas, nationally and internationally as a leader among leaders,” said Mayor Dee Margo. “The recognition further reinforces our stature and strategic direction.”

This recognition is the second highest recognition level by the State of Texas for performance excellence across entities including for-profit, not-for-profit, educational institutions, health care facilities/hospitals, manufacturing, and small businesses.

“Top performing organizations drive the direction of their strategic vision, embrace continuous improvement, and focus on delivering results to the communities they serve,” said City Manager Tommy Gonzalez. “This recognition aligns with the City’s resolve to deliver outstanding services to our residents, businesses, and visitors.”

Team El Paso was recognized with the 2018 Achievement Award for its “well-deployed, effective, and systematic approaches to organizational management and for demonstrating improved performance in key areas of leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, and operations focus.”

The Criterias help guide organizations, no matter what sector or size, to achieve and sustain the highest national levels of customer satisfaction and engagement, product and service outcomes, process efficiency, workforce satisfaction and engagement, and social responsibility.

El Paso is the largest local government in Texas to undertake this comprehensive, international best practice criterias at an organizational scale.

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