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Home | Tag Archives: Tropicana Properties

Tag Archives: Tropicana Properties

Op-Ed: COVID-19 Pandemic Highlights the Importance of Tenant/Landlord Communication

Open communication between tenants and landlords is always crucial- and typically property managers work closely with tenants to establish trust and guidance when applicable. This has been a standard practice for many Property Managers, especially at low-income housing since available income and funds are many times unpredictable.

For many, COVID- 19 has exacerbated this for thousands of families leaving many with questions and concerns about their future.  This is where landlords play a crucial role.

To help illustrate how open communication benefits both tenants and landlords, we will share one very telling story one of the many impacted and how they can benefit from working with their property manager.

Lashaundra Harper, a resident at Castner Palms in Northeast El Paso, is a single mom of five children ranging from ages 10 to 17. She has lived at Castner Palms for over a year with assistance from the Affordable Housing Program provided by Tropicana Properties.

Ms. Harper, like many, came into severe hardship with a loss of her job due to COVID-19. She was unable to make her rent. Unfortunately, many times families in similar situations feel alone and do not necessarily look for, nor know how to seek help. Ms. Harper approached her property manager in early April, and, together, they worked out a payment plan for her balance due and upcoming months.

Eventually, Ms. Harper was able to pay over $4000 towards her owed rent using mostly the funds provided by relief from the Federal Government. She was still owing one month of rent, but because of her open communication and good faith actions, Tropicana Properties chose to donate the one month’s balance remaining on her account.

The Harper family will remain in their home during this crisis and will very likely not have to bear eviction when all is said and done.

Although this is a notable time where stories like these are becoming more common, it is not an unusual story for property managers to work with thousands of El Paso families going through similar situations as Ms. Harper.

The number of families in need have exponentially increased now with COVID-19- with at least 6,000 families now living similar struggles- and making a conscious choice to be in constant communication with their property managers.

Together they are working through options and finding funds accessible to them. Tropicana Properties, as many other landlords throughout El Paso work tirelessly to assist tenants through their difficult times- which is now it is compounded as thousands are going through this at once. This is where the CARES Act will be crucial to the process in the next few months, as our great city comes alive again.

As an industry, landlords want to continue to provide assistance to all tenants- the hope is to inspire tenants who have remained silent and uncommunicative throughout the last months to feel more comfortable to speak with their landlords. Open communication with landlords is ultimately the best solution for all.

Author:  Ray Baca:
Ray serves as President of the Executive Board of UOR Gerald Carlson Scholarship, a Texas Non-Profit Organization, also known as Under One Roof.  The UOR Gerald Carlson Scholarship, also known as Under One Roof, is a Texas Non-Profit Organization formed in September 2013 to provide support to El Paso County victims of fire, flood or natural disaster by providing monetary and other means of support.  Click here for more information.
About the El Paso Apartment Association: The EPAA serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry in El Paso County, Texas.  EPAA believes that rental housing is a valuable community partner that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit www.EPPA.org.
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City, State Leaders to judge contest promoting Census Participation at 34 Tropicana Properties Apartment Communities

Tropicana Properties is partnering with the Census Bureau to host a special contest at their 34 properties throughout El Paso County.

As part of regional Census push for form completion, officials hope the “Be Counted” Chalk Contest will encourage over 3,500 households to fill out their 2020 Census forms.

According to Tropicana Properties officials, participants are challenged to draw images of what counts to them on their front porches of their homes, and to submit them to the Tropicana Properties Facebook account, where judges will choose the winners.

El Paso Mayor Dee Margo, will be one of the handful of city leaders who will judge this exciting event.

“The 2020 Census results affect everything from our representation in the U.S. Congress to distribution of critical federal funding, not to mention our own city planning for such vital services as roads and emergency services,” said Mayor Dee Margo. “I am honored to serve as a judge for the “Be Counted” contest and bring attention to this critical process in a creative way.”

Along with Mayor Margo, other judges will include Susan Goodell, CEO of El Pasoans Fighting Hunger Foodbank; Mary Gonzalez – District 75 State Representative; Peter Svarzbein – District 1 City Representative; and Alexsandra Annello – District 2 City Representative.

“Be Counted” Chalk Contest brings positivity and solidarity to the various communities while doing something fun and interactive, keeping social distancing guidelines, Tropicana officials shared.

“Everyone should take a few minutes to fill out their 2020 Census forms. It is important that we are all counted, especially because it is what helps our community receive funding. Census results are what industries use to consider El Paso when they are looking to open new locations, so this is our due diligence as El Pasoans. Our ‘Be Counted’ contest is a way to bring this awareness to thousands of our residents”, said Demetrio Jimenez, Vice-President of Tropicana Properties.

In addition to cash prizes, winners will receive various gift cards to local restaurants and goodies from the Census Bureau.

The Contest will kick off on Memorial Day, Monday, May 25 and is only open to current residents of Tropicana Properties residing at any of their 34 communities.

All participants are asked to follow the rules posted on Tropicana Properties social media accounts and their website.

Winners will be announced Friday, May 29 on the Tropicana Properties Facebook page. The grand prize winner will have a chance to receive $1,000.

Tropicana Properties’ Demetrio Jimenez honored by Texas Apartment Association

Demetrio Jimenez, the president and co-owner of Tropicana Properties, will receive the Texas Apartment Association’s Bob Ross Independent Owner of the Year Award in Houston April 12 during the association’s annual Education Conference & Lone Star Expo.

“I am thrilled to be the recipient of this very esteemed award by my colleagues at TAA and am proud to represent the EPAA, Tropicana Properties and the El Paso community as a whole” said Demetrio Jimenez. “I share this honor with the outstanding team I am blessed to lead at Tropicana Properties, as well as my partners Bobby Bowling IV and Randy Bowling, who have provided the support and leadership that has elevated us to be the best affordable housing provider in El Paso.”

Jimenez is a member of the El Paso Apartment Association (EPAA), one of 24 local apartment associations affiliated with the Texas Apartment Association (TAA).

“As a member of the El Paso Apartment Association for over ten years, and serving as a leader on our board throughout the years including his recent Presidency,  Mr. Jimenez’ energy and commitment to the multifamily industry are unmatched.” said Rick Soto, El Paso Apartment Association Executive. “This award is a recognition that is not only well-deserved but earned after so many years of leadership within our industry.”

Jimenez also serves on the TAA Executive Committee and will be TAA’s secretary in 2019-2020. He is a Housing Tax Credit Professional, a Housing Development Finance Professional and an AIA Associate.

TAA has presented this award since 2010 to an outstanding residential rental property owner who is directly involved in managing the properties owned.

Jimenez was honored for efforts at Dyer Palms and other properties in the Northeast area of El Paso, which offered programs to assist residents in moving from renting to owning homes. The properties, which are tax-credit properties with income caps for residents, not only improved occupancy significantly, but also successfully assisted residents in making the move to homeownership. Fifteen families living in properties owned by Tropicana were assisted into homeownership in 2018.

The TAA Independent Rental Owner of the Year award is named in honor of Bob Ross, who served as the fifth president of TAA and also served as president of the National Apartment Association. His family-owned and operated business, Bob Ross Realty, is still an active member of the San Antonio Apartment Association, TAA and NAA, and Ross’ son, Marc, followed in his footsteps as president of TAA and chairman of NAA.

The Texas Apartment Association is a trade association representing rental housing owners, managers and companies that supply services to the rental housing industry.

The Austin-based association has more than 11,800 members who own or manage more than 2.2 million rental housing units in Texas. TAA has 24 local affiliated associations in markets around the state.

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