• March 3, 2021
 Water Quality Association warns of bogus door-to-door solicitations in El Paso

Clip courtesy WQA

Water Quality Association warns of bogus door-to-door solicitations in El Paso

Water Quality Association officials are calling attention to door-to-door solicitations in El Paso being conducted by a company falsely representing itself as WQA and offering to test the home’s drinking water.

“The Water Quality Association is a trade association, does not itself sell water treatment products, and so never, ever solicits door-to-door,” said WQA Executive Director Pauli Undesser.

“WQA has a strict code of ethics for our members, including manufacturers of water treatment products and those who install, maintain and service treatment products. They don’t use scare tactics or sham selling techniques to generate business.”

Even so, WQA continues to hear reports from around the country about people falsely claiming to represent WQA, misrepresenting themselves to sell water treatment products or offer water testing, or participating in predatory lending activities. WQA is vigilant about investigating and shutting down such practices whenever possible.

An El Paso homeowner reported to the Texas Water Quality Association that two women claiming to be WQA employees came to her house Tuesday evening offering to perform a free water test, saying that high levels of arsenic had been found in El Paso’s tap water.

The homeowner found information online indicating that WQA does not solicit door-to-door and reported the incident to Texas WQA Executive Director Daina Grace, who alerted WQA.

Earlier this summer, solicitors in the San Antonio area claiming to be WQA members told a homeowner that she needed a water filtration system costing more than $8,000 and collected her social security and credit card information before she realized it was a fraud.

WQA is also warning consumers to be wary of sales representatives playing on fears about COVID-19. The U.S. Environmental Protection Agency continues to advise the public that the coronavirus has not been detected in drinking-water supplies and that the risk is low.

“Health and safety of industry professionals and the public is priority number one, period,” Undesser advises members in a video that is part of WQA’s coronavirus checklist for members. “This is a time for our industry to employ our expertise to enhance health and safety for all.”

The Water Quality Association operates the Gold Seal Product Certification Program and Laboratory for the evaluation, testing and certification of water treatment technologies. It does not provide testing services directly to consumers and does not solicit door-to-door or over the telephone.

WQA recommends homeowners have their water tested by a water treatment professional or certified lab. WQA members in your area can be found using WQA’s Find Water Treatment Providers tool. The Association offers other suggestions for finding reputable water treatment professionals on its website.

In addition, WQA recommends treatment products that have been certified to work as claimed. Consumers can visit WQA’s product certification listings to search WQA’s database of certified products.

CDC information on COVID-19 and drinking water   |   EPA information on COVID-19 and drinking water

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