WIC Program to close 4 centers, 9 others to continue serving clients during COVID-19 Pandemic

The City of El Paso Department of Public Health’s Women, Infants and Children (WIC) program will close four (4) and keep nine (9) WIC Centers open, and modify service to a curbside system in order to limit direct contact, and practice social distancing while expediting services.

WIC provides supplemental foods, breastfeeding support and social service referrals to women and children under 5 years of age.

“It was a difficult decision to close some of our doors, but it was unavoidable,” said Angela Mora, Interim Assistant Public Health Director. “We want those members of our community who may be adversely affected by the Stay Home, Work Safe orders to know that we are still here and more than willing to accept new applications for services.”

The Henderson, Canutillo, Montana Vista and San Elizario WIC centers will be closed due to low participation; however, services will be delivered at one of the other centers.

Anyone affected by the closing of the four centers will be directed to visit one of the following locations that will remain open:

Lee Trevino Center, 1840 Lee Trevino

Ysleta Center, 110 Candelaria

Sunrise Center, 8500 Dyer #54

North Loop Center, 8010 N. Loop

Pershing Center, 3707 Pershing

Fort Bliss Center, Building 51 Slater

Americas Center, 10039 North Loop

Westside Center, 5195 Mace

George Dieter Center, 1757 George Dieter #109-111

WIC staff will contact participants to schedule appointments to provide curbside service. Documentation required such as income, residency and personal ID will be requested electronically when possible.

Those without internet access can still bring their documentation, which will then be reviewed in person. Applicants/participants that require a full nutrition assessment will be advised if the process can be waived and/or collected during the initial phone call.

WIC will inform participants via text message that due to COVID-19, participation processes have changed. WIC staff will call them before their upcoming appointment and will work to process as much as possible before the applicant/participant arrives at the clinic.

“Once they arrive at the clinic, they come to the door and provide us with their cell phone number and Electronic Benefit Card (EBT card.) We communicate with them via two-way texting and if additional information is needed or when benefits have been loaded, the participant will to return to the clinic door to pick up their EBT Card,” said Bertha Amaya, WIC Patient Services Coordinator.

If participants do not have phone access, transportation or encounter other challenges, they will be informed that their food benefits can be mailed to them after their current address is confirmed. Additional information can be provided by calling the Customer Service Center at (915) 212-4942, Monday through Friday from 8 a.m. to 5 p.m.

For more information about WIC Services, visit www.EPHealth.com or www.EPSalud.com.